Frequently Asked Questions

Simply sign up for a free account, verify your email, and click 'Add Product' in the header. Fill out your product information including name, description, website, and category. Your product will be reviewed and published within 24 hours.

You can embed our free review widgets on your website and encourage customers to leave reviews directly on your SaasReview product page. Unlike other platforms, we focus on authentic reviews from real users rather than automated collection campaigns.

Yes! Product owners can respond to all reviews. Simply go to your product dashboard, find the review, and click 'Reply'. Your responses help show potential customers that you care about feedback and actively work to resolve issues.

You can flag suspicious reviews, but our verification system prevents most fake reviews from being published. With 60+ AI detection points and human moderation, we catch fake reviews before they go live. 37% of submissions are rejected for quality issues.

We provide review analytics showing rating trends, sentiment patterns, and customer feedback insights. Since we're verification-focused rather than marketing-focused, our analytics help you understand authentic customer opinions without bias from paid platforms.

Yes! Our review widgets are free and customizable. Unlike other platforms that charge $259+/month for widgets, ours are always free. You can customize layout, colors, and display options while showing only verified, authentic reviews.

Yes! Our API allows you to build custom review systems using our verification infrastructure. You can access verified review data and create custom applications. Our API is also completely free, unlike other platforms that charge for access.

SaasReview is completely free - no monthly fees, no limits on products or reviews. Unlike other platforms that charge $259+/month, we believe review platforms should be free to prevent bias and ensure authentic feedback.

When companies pay for review platforms, bias is inevitable. Paid platforms have incentives to keep paying customers happy, which can compromise review authenticity. Our free model ensures complete independence.

We reject 37% of submitted reviews for quality issues, fake content, or verification failures. This high rejection rate ensures only authentic reviews get published, unlike platforms that auto-approve to boost volume.

Every review goes through our rigorous verification process: 60+ AI detection points analyze the content for fake patterns, followed by human moderation. We verify user accounts and ensure only authentic reviews from real users get published. 37% of submitted reviews are rejected.

Find the product you want to review using our search function, click on the product page, and click 'Write Review'. You'll be prompted to rate the product and write your experience. We recommend being specific about features you used and outcomes you achieved.

Yes, creating an account helps us verify reviews and prevent spam. It also allows you to manage your reviews, get notified of responses from product teams, and build your reviewer reputation. Account creation is quick and free.

You can edit your review within 48 hours of posting to fix typos or add details. After that, reviews are locked to maintain integrity. You can request deletion by contacting our support team, though we encourage updating rather than removing helpful reviews.

Great reviews include specific details about your use case, which features you used, how long you used the product, pros and cons, and who the product is best suited for. Include context about your company size, industry, and specific workflows where relevant.

No, your email and contact information remain private. Product owners only see your name, company (if provided), and review content. They cannot contact you directly through our platform, though you can choose to include contact information in your review if desired.

Unlike paid platforms where companies have leverage, our free model prevents manipulation. Companies can't threaten to stop paying us. We also monitor for fake review patterns and investigate any suspicious activity. Report any manipulation attempts to us.

If a product owner disputes factual claims in your review, we'll investigate and may ask for additional verification. However, we protect reviewer freedom to express their honest opinions and experiences. Disputes are handled case-by-case with fairness to both parties.

We strongly discourage incentivized reviews as they compromise authenticity. If you received any compensation, discount, or incentive for your review, you must disclose this clearly. We may remove undisclosed incentivized reviews.

Reviews remain on SaasReview indefinitely unless they violate our community guidelines or are requested for removal with valid reasons. This helps maintain a comprehensive database of product experiences over time for future potential customers.

If your review is flagged or disputed, our moderation team will review it against our community guidelines. We'll contact you if we need clarification. As long as your review is honest, factual, and follows our guidelines, it will remain published.

Every review undergoes our rigorous verification process: 60+ AI detection points analyze content for fake patterns, spam, and manipulation. Then human moderators verify each review before publishing. We reject 37% of submissions to maintain quality. No automated publishing, no exceptions.

Yes! SaasReview is completely free for everyone - reviewers, product owners, and visitors. No limits, no monthly fees, no premium plans. We're free because we believe paid review platforms create bias.

Currently, SaasReview operates as a free platform. We may explore ethical monetization in the future, but we'll never charge for basic review functionality or compromise review authenticity for revenue. Our priority is maintaining trust and independence.

We focus on SaaS (Software as a Service) products across all categories including productivity tools, marketing software, developer tools, design software, business applications, and more. If it's delivered as a web-based service, we likely cover it.

We're GDPR compliant and take data protection seriously. We only collect necessary information, encrypt all data, and never sell personal information. You can request data deletion at any time. Read our privacy policy for complete details.

Yes! We offer API access, webhook notifications, and integrations with popular tools like Slack, Zapier, and customer success platforms. Our widgets can be embedded on websites, and we're constantly adding new integrations based on user feedback.