LiveChat
LiveChat® is a powerful AI-driven live chat software designed to enhance customer support and boost sales for businesses, especially in ecommerce and B2B sectors. It enables real-time communication between companies and their website visitors, providing instant assistance, resolving queries, and improving customer satisfaction. The platform offers a user-friendly web application that integrates seamlessly with various business tools, allowing teams to manage conversations efficiently. With features like chat routing, canned responses, and analytics, LiveChat helps businesses optimize their support workflow and gain insights into customer behavior. It supports multiple pricing plans, including a free trial, catering to different business sizes and needs. By leveraging AI technology, LiveChat automates routine tasks and enhances agent productivity, making it an essential tool for businesses aiming to deliver exceptional online customer service and increase conversion rates.
Customer Reviews (10)
Uwe S.
Customizable and Time-Saving
The chat widget is super easy to customize, which really helped match our site’s look. Also, the canned responses save so much time when answering common questions.
Arvid L.
Canned Responses and Routing Shine
The canned responses have saved me so much time during busy hours, and I love how easy it is to customize them. Also, the chat routing feature works flawlessly, making sure every customer gets to the right person quickly.
Rolf L.
Solid choice for easy chat support
I tried Zendesk Chat and Intercom before settling on LiveChat, and I have to say this one felt more straightforward to set up and use daily. Compared to Intercom, LiveChat’s interface is less cluttered, which made training our team much easier. The response times and customization options hit the sweet spot for us without feeling overly complicated or expensive. Overall, it delivers reliable performance with fewer headaches than the others I tested.
Ida S.
Great for team collaboration
Our team of about 10 started using LiveChat after the boss pushed for a better way to handle customer questions in real-time. Getting everyone on board took a couple of weeks, but once we settled in, it really helped us collaborate faster and avoid duplicated responses. It’s been a solid tool for keeping the workflow smooth, though sometimes the mobile app can be a bit glitchy.
Steffen S.
Easy setup, decent reports
The chat widget is super easy to set up and really helps me connect with visitors quickly. The reporting feature is useful but could be a bit more detailed for deeper insights.
Phoebe D.
Smooth and reliable chat tool
Switched from Zendesk and Tawk.to, and LiveChat just felt smoother and more reliable during busy hours. The interface is clean and it's easy to train new staff without a steep learning curve, which made it a no-brainer for us.
Wendy W.
Cut down support email overload
Our support team was drowning in constant back-and-forth emails trying to answer simple customer questions, which slowed down everything. LiveChat helped us cut that down massively by allowing customers to get instant answers right on our site. The real-time feature means we catch issues early and resolve them fast without the usual email lag. It’s made our workflow smoother and boosted customer satisfaction in a way we didn’t expect.
Kate H.
Steady improvements over time
Started using this about 4 years ago and honestly, it just keeps getting better. The interface used to feel a bit clunky but now it’s smooth and way easier to manage multiple chats at once. Might be small, but I really appreciate how their mobile app has improved too – makes it way simpler to help customers on the go.
Reinhard H.
Eased support overload
Our support team was constantly overwhelmed with customer questions during peak hours, making it hard to respond quickly. LiveChat helped us manage multiple conversations at once and even automated common replies, which sped things up big time. It hasn’t fixed every issue, but it made a noticeable difference in how fast we can handle chats without burning out.
Timo V.
Consistently improving experience
Started using LiveChat about five years ago and it just keeps getting better. The interface has improved a lot and the response times have definitely sped up, making it way easier to manage customer questions smoothly.
Share your honest experience with LiveChat
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