LiveChat
LiveChat® is a powerful AI-driven live chat software designed to enhance customer support and boost sales for businesses, especially in ecommerce and B2B sectors. It enables real-time communication between companies and their website visitors, providing instant assistance, resolving queries, and improving customer satisfaction. The platform offers a user-friendly web application that integrates seamlessly with various business tools, allowing teams to manage conversations efficiently. With features like chat routing, canned responses, and analytics, LiveChat helps businesses optimize their support workflow and gain insights into customer behavior. It supports multiple pricing plans, including a free trial, catering to different business sizes and needs. By leveraging AI technology, LiveChat automates routine tasks and enhances agent productivity, making it an essential tool for businesses aiming to deliver exceptional online customer service and increase conversion rates.
Customer Reviews (10)
Uwe S.
Customizable and Time-Saving
The chat widget is super easy to customize, which really helped match our site’s look. Also, the canned responses save so much time when answering common questions.
Arvid L.
Canned Responses and Routing Shine
The canned responses have saved me so much time during busy hours, and I love how easy it is to customize them. Also, the chat routing feature works flawlessly, making sure every customer gets to the right person quickly.
Rolf L.
Solid choice for easy chat support
I tried Zendesk Chat and Intercom before settling on LiveChat, and I have to say this one felt more straightforward to set up and use daily. Compared to Intercom, LiveChat’s interface is less cluttered, which made training our team much easier. The response times and customization options hit the sweet spot for us without feeling overly complicated or expensive. Overall, it delivers reliable performance with fewer headaches than the others I tested.
Ida S.
Great for team collaboration
Our team of about 10 started using LiveChat after the boss pushed for a better way to handle customer questions in real-time. Getting everyone on board took a couple of weeks, but once we settled in, it really helped us collaborate faster and avoid duplicated responses. It’s been a solid tool for keeping the workflow smooth, though sometimes the mobile app can be a bit glitchy.
Steffen S.
Easy setup, decent reports
The chat widget is super easy to set up and really helps me connect with visitors quickly. The reporting feature is useful but could be a bit more detailed for deeper insights.
Phoebe D.
Smooth and reliable chat tool
Switched from Zendesk and Tawk.to, and LiveChat just felt smoother and more reliable during busy hours. The interface is clean and it's easy to train new staff without a steep learning curve, which made it a no-brainer for us.
Wendy W.
Cut down support email overload
Our support team was drowning in constant back-and-forth emails trying to answer simple customer questions, which slowed down everything. LiveChat helped us cut that down massively by allowing customers to get instant answers right on our site. The real-time feature means we catch issues early and resolve them fast without the usual email lag. It’s made our workflow smoother and boosted customer satisfaction in a way we didn’t expect.
Kate H.
Steady improvements over time
Started using this about 4 years ago and honestly, it just keeps getting better. The interface used to feel a bit clunky but now it’s smooth and way easier to manage multiple chats at once. Might be small, but I really appreciate how their mobile app has improved too – makes it way simpler to help customers on the go.
Reinhard H.
Eased support overload
Our support team was constantly overwhelmed with customer questions during peak hours, making it hard to respond quickly. LiveChat helped us manage multiple conversations at once and even automated common replies, which sped things up big time. It hasn’t fixed every issue, but it made a noticeable difference in how fast we can handle chats without burning out.
Timo V.
Consistently improving experience
Started using LiveChat about five years ago and it just keeps getting better. The interface has improved a lot and the response times have definitely sped up, making it way easier to manage customer questions smoothly.
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FeedLyze
FeedLyze is an innovative SaaS platform designed to transform website feedback into actionable insights that drive real product growth. By aggregating and analyzing user feedback from various digital touchpoints, FeedLyze helps businesses identify key areas for improvement, prioritize feature development, and enhance customer satisfaction. The platform leverages advanced analytics and AI-driven tools to boost productivity, reduce operational costs, and streamline the product management lifecycle. With an intuitive interface and seamless integration capabilities, FeedLyze empowers product teams to make data-driven decisions faster and more effectively. Its all-in-one approach supports scaling businesses by turning qualitative feedback into measurable outcomes, ultimately accelerating growth and improving user experience across web and mobile applications.
Zendesk
Zendesk is a comprehensive, AI-powered customer service software designed to help businesses deliver exceptional support experiences across multiple channels. Trusted by over 200,000 customers worldwide, Zendesk enables companies to engage with their clients via text, mobile, phone, email, live chat, and social media. Its platform integrates various communication tools into a unified interface, streamlining customer interactions and improving response times. Zendesk's award-winning solutions leverage automation and AI to enhance productivity, personalize support, and provide actionable insights. Ideal for businesses of all sizes, Zendesk empowers teams to resolve issues efficiently, boost customer satisfaction, and build lasting relationships through seamless, omnichannel support.
Tidio
Tidio is an AI-powered customer service platform designed to help businesses convert more leads, provide exceptional support, and increase revenue. It combines live chat, chatbots, and marketing automation into a single easy-to-use interface, enabling seamless communication with customers across websites and messaging apps. Tidio’s intelligent chatbots automate responses to common inquiries, freeing up human agents to focus on complex issues, while its live chat feature allows real-time interaction to boost customer satisfaction. The platform integrates with popular e-commerce and CRM tools, making it ideal for online stores and service providers looking to enhance customer engagement and streamline support workflows. With customizable chat widgets and AI-driven insights, Tidio empowers businesses to deliver personalized experiences, reduce response times, and improve overall operational efficiency. Its cloud-based SaaS model ensures quick deployment and scalability for companies of all sizes aiming to elevate their customer service and sales processes.
Help Scout
Help Scout is a customer service platform designed to streamline and enhance team communication with customers. It offers a shared inbox that allows multiple team members to manage customer emails collaboratively, ensuring no message is missed and responses are timely. The platform also includes a robust help center feature, enabling businesses to create and maintain self-service knowledge bases that empower customers to find answers independently. Additionally, Help Scout provides live chat capabilities, facilitating real-time conversations that improve customer engagement and satisfaction. With its intuitive interface and powerful collaboration tools, Help Scout helps businesses deliver personalized, efficient support while maintaining a human touch. It integrates seamlessly with other tools and platforms, making it a versatile solution for customer support teams seeking to improve productivity and customer experience across various industries.
Crisp
Crisp is an AI-powered customer support platform designed to enhance communication between businesses and their customers. It offers a comprehensive suite of tools including live chat, chatbots, and multi-channel messaging to streamline customer interactions. Crisp enables businesses to provide instant, personalized support by integrating AI-driven automation that handles common queries and routes complex issues to human agents. The platform supports real-time collaboration, allowing teams to manage conversations efficiently across various channels such as email, social media, and SMS. With features like shared inboxes, CRM integration, and analytics, Crisp helps businesses improve customer satisfaction, increase engagement, and boost sales. Its user-friendly interface and scalable architecture make it suitable for companies of all sizes, from startups to enterprises. Crisp’s focus on AI and automation reduces response times and operational costs while maintaining a human touch in customer service. Overall, Crisp empowers businesses to deliver seamless, intelligent, and proactive support experiences that foster loyalty and growth.
Voice Creator
Voice Creator is an advanced AI-powered platform designed to revolutionize how businesses interact with their customers through conversational AI. By harnessing cutting-edge voice assistant technology, Voice Creator enables companies to automate and enhance a wide range of processes including customer service, sales, and support. The platform offers customizable AI voice assistants that can understand and respond naturally to user queries, delivering seamless and efficient communication experiences. Voice Creator's technology integrates actionable AI capabilities, allowing businesses to not only engage users with voice but also drive meaningful outcomes such as lead generation, issue resolution, and workflow automation. Its user-friendly interface and robust features make it suitable for various industries aiming to improve productivity, reduce operational costs, and elevate customer satisfaction. Whether deployed for call centers, virtual assistants, or interactive voice response systems, Voice Creator empowers organizations to leverage the power of AI voice technology to transform their communication strategies.