LiveChat
LiveChat® is a powerful AI-driven live chat software designed to enhance customer support and boost sales for businesses, especially in ecommerce and B2B sectors. It enables real-time communication between companies and their website visitors, providing instant assistance, resolving queries, and improving customer satisfaction. The platform offers a user-friendly web application that integrates seamlessly with various business tools, allowing teams to manage conversations efficiently. With features like chat routing, canned responses, and analytics, LiveChat helps businesses optimize their support workflow and gain insights into customer behavior. It supports multiple pricing plans, including a free trial, catering to different business sizes and needs. By leveraging AI technology, LiveChat automates routine tasks and enhances agent productivity, making it an essential tool for businesses aiming to deliver exceptional online customer service and increase conversion rates.
Customer Reviews (10)
Uwe S.
Customizable and Time-Saving
The chat widget is super easy to customize, which really helped match our site’s look. Also, the canned responses save so much time when answering common questions.
Arvid L.
Canned Responses and Routing Shine
The canned responses have saved me so much time during busy hours, and I love how easy it is to customize them. Also, the chat routing feature works flawlessly, making sure every customer gets to the right person quickly.
Rolf L.
Solid choice for easy chat support
I tried Zendesk Chat and Intercom before settling on LiveChat, and I have to say this one felt more straightforward to set up and use daily. Compared to Intercom, LiveChat’s interface is less cluttered, which made training our team much easier. The response times and customization options hit the sweet spot for us without feeling overly complicated or expensive. Overall, it delivers reliable performance with fewer headaches than the others I tested.
Ida S.
Great for team collaboration
Our team of about 10 started using LiveChat after the boss pushed for a better way to handle customer questions in real-time. Getting everyone on board took a couple of weeks, but once we settled in, it really helped us collaborate faster and avoid duplicated responses. It’s been a solid tool for keeping the workflow smooth, though sometimes the mobile app can be a bit glitchy.
Steffen S.
Easy setup, decent reports
The chat widget is super easy to set up and really helps me connect with visitors quickly. The reporting feature is useful but could be a bit more detailed for deeper insights.
Phoebe D.
Smooth and reliable chat tool
Switched from Zendesk and Tawk.to, and LiveChat just felt smoother and more reliable during busy hours. The interface is clean and it's easy to train new staff without a steep learning curve, which made it a no-brainer for us.
Wendy W.
Cut down support email overload
Our support team was drowning in constant back-and-forth emails trying to answer simple customer questions, which slowed down everything. LiveChat helped us cut that down massively by allowing customers to get instant answers right on our site. The real-time feature means we catch issues early and resolve them fast without the usual email lag. It’s made our workflow smoother and boosted customer satisfaction in a way we didn’t expect.
Kate H.
Steady improvements over time
Started using this about 4 years ago and honestly, it just keeps getting better. The interface used to feel a bit clunky but now it’s smooth and way easier to manage multiple chats at once. Might be small, but I really appreciate how their mobile app has improved too – makes it way simpler to help customers on the go.
Reinhard H.
Eased support overload
Our support team was constantly overwhelmed with customer questions during peak hours, making it hard to respond quickly. LiveChat helped us manage multiple conversations at once and even automated common replies, which sped things up big time. It hasn’t fixed every issue, but it made a noticeable difference in how fast we can handle chats without burning out.
Timo V.
Consistently improving experience
Started using LiveChat about five years ago and it just keeps getting better. The interface has improved a lot and the response times have definitely sped up, making it way easier to manage customer questions smoothly.
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Help Scout
Help Scout is a customer service platform designed to streamline and enhance team communication with customers. It offers a shared inbox that allows multiple team members to manage customer emails collaboratively, ensuring no message is missed and responses are timely. The platform also includes a robust help center feature, enabling businesses to create and maintain self-service knowledge bases that empower customers to find answers independently. Additionally, Help Scout provides live chat capabilities, facilitating real-time conversations that improve customer engagement and satisfaction. With its intuitive interface and powerful collaboration tools, Help Scout helps businesses deliver personalized, efficient support while maintaining a human touch. It integrates seamlessly with other tools and platforms, making it a versatile solution for customer support teams seeking to improve productivity and customer experience across various industries.
Voice Creator
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Elkagent
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ResQ AI
ResQ AI is a cutting-edge customer service automation platform that leverages advanced AI technology, including Google Gemini AI, to transform how businesses handle customer support. With an impressive 95% AI accuracy, ResQ AI automates up to 90% of customer inquiries, significantly reducing support costs by 80%. The platform offers a comprehensive suite of features such as voice calling support, knowledge base management, multi-language capabilities, and real-time analytics. Its easy website integration and secure authentication options, including email and Google OAuth, enable businesses to deploy the solution quickly and efficiently. Designed to enhance customer experience and operational efficiency, ResQ AI empowers companies to streamline their support workflows, improve response times, and maintain high-quality service standards. With an intuitive admin dashboard, billing and subscription management, and rich content editing tools, ResQ AI is ideal for businesses seeking to modernize their customer service operations through intelligent automation.
Growbro AI
Growbro AI is a cutting-edge platform that empowers businesses to accelerate growth through advanced AI-driven chatbots and automation tools. Designed to be secure, premium, and user-friendly, Growbro AI enables companies to launch intelligent chatbots within minutes, enhancing customer engagement and streamlining communication. The platform operates tirelessly, ensuring continuous sales and support without downtime, embodying its tagline: 'The AI that never sleeps, never quits, never stops selling.' By leveraging sophisticated AI technology, Growbro AI automates lead capture, customer interactions, and personalized marketing efforts, helping businesses increase conversion rates and improve customer satisfaction. Its seamless integration and intuitive interface make it accessible for companies of all sizes aiming to boost productivity and scale efficiently. Growbro AI stands out as a reliable partner for businesses seeking to harness the power of AI to drive revenue and optimize customer engagement.
Holostaff Launch
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