Pendo
Pendo is a comprehensive product experience platform designed to help software teams deliver better digital products by combining product analytics, user feedback, and in-app guidance. It enables organizations to understand user behavior through detailed analytics and session replay, allowing product managers and teams to make data-driven decisions. Pendo's platform also facilitates direct user engagement with in-app messaging, onboarding flows, and personalized guides that improve user adoption and retention. By integrating feedback collection tools such as NPS surveys, Pendo helps companies capture customer sentiment and prioritize product improvements effectively. Additionally, Pendo offers benchmarking capabilities to compare product performance against industry standards. Its AI-powered features further enhance insights and automate user engagement strategies. Overall, Pendo empowers product teams to orchestrate seamless user experiences, increase customer satisfaction, and accelerate product growth through actionable insights and targeted user communication.
Customer Reviews (10)
Mathias C.
Setup was frustratingly slow
Getting Pendo up and running was way more of a headache than I expected. The onboarding materials were kinda scattered and unclear, which made the whole setup drag on for days instead of hours. Definitely not the smoothest start and the learning curve felt steeper than it needed to be.
Johannes T.
Helpful but inconsistent over time
Started using this about three years ago and have seen some useful updates, but lately it feels like the interface is getting more complicated without much improvement in reliability. The analytics are decent when they work, but occasional glitches and slower customer support have been frustrating. Overall, it’s a mixed bag after all this time.
Lila B.
Great messaging, clunky analytics
The in-app messaging feature really helped us communicate with users right when they needed it, which was exactly what we needed. On the other hand, the analytics dashboard feels a bit clunky and not very intuitive, making it harder to extract meaningful insights quickly. I wish they put more effort into streamlining that part. Overall, it’s useful but with some frustrating rough edges.
Dean H.
Great for team collaboration
Our team of about 12 started using Pendo a few months ago to track feature adoption and user feedback. Getting everyone to actually use it took some nudging, but now it really helps keep us aligned and improves how we collaborate on product decisions.
Noa S.
Good onboarding, slow analytics
The onboarding guides feature is exactly what we needed to help new users get up to speed quickly, and it’s pretty straightforward to set up. However, the analytics dashboard feels a bit clunky and sometimes takes forever to load, which gets frustrating when you're trying to dig into user data fast.
Jeroen V.
Great guides, clunky dashboard
The in-app guides are exactly what we needed to onboard users smoothly, but the analytics dashboard can be a bit overwhelming to navigate at first.
Henrique B.
Great messaging, complex analytics
The in-app messaging is exactly what we needed to engage users without being intrusive. The analytics dashboard is helpful but sometimes feels a bit overwhelming to navigate.
Jörg G.
Great onboarding and analytics
Tried Mixpanel and Amplitude before landing on Pendo, mainly because its onboarding tools felt way easier to customize without needing a ton of coding. The analytics are solid, though sometimes the UI can feel a bit clunky when digging into reports. Overall, it struck a good balance between usability and depth for our team's needs.
Janne D.
Great for team insights
Our team of about 10 started using Pendo a few months ago to get better insights on user behavior and improve onboarding. Getting everyone on board took a bit longer than expected since some folks were hesitant to switch from older tools, but once the whole department switched to it, collaboration improved noticeably. The dashboards make it easier to track feature adoption, which helped us prioritize bug fixes and new features. Only downside is that the initial setup was a bit clunky, but once it’s running, it’s been a solid addition to our workflow.
Achim B.
In-app messaging needs work
The in-app messaging feature seemed like a good idea at first, but it ended up being pretty buggy and often failed to trigger for the right users. On the other hand, the analytics dashboard feels cluttered and isn’t very intuitive, which made it hard to find the insights we actually needed. I also ran into delays in data updating, which hurt the timing of our decisions. Overall, it has potential but right now it feels like it needs a lot of polish before it's reliable for serious use.
Share your honest experience with Pendo
Website
pendo.ioCategory
Data & AnalyticsTags
Sisense
Sisense is a leading business intelligence and data analytics platform designed to simplify complex data preparation, analysis, and visualization. It empowers organizations to unify data from multiple sources, enabling users to build interactive dashboards and generate actionable insights without requiring extensive technical expertise. Sisense leverages advanced AI and machine learning capabilities to automate data modeling and enhance predictive analytics, making it easier to uncover trends and patterns. The platform supports scalable deployment options, including cloud, on-premises, and hybrid environments, ensuring flexibility for diverse business needs. Sisense's intuitive interface and robust API integrations facilitate seamless embedding of analytics into existing workflows and applications, driving data-driven decision-making across departments. By democratizing access to data, Sisense helps businesses accelerate innovation, optimize operations, and improve overall performance.
Elldy
Elldy is a cutting-edge analytics platform designed to transform raw data into actionable insights with unprecedented speed and ease. Leveraging AI-powered automation, Elldy enables users to generate quick insights, build interactive dashboards without any coding, and perform smart data modeling for accurate, production-ready results. Its intelligent algorithms automatically clean data, detect data types, and transform datasets, making complex data preparation tasks effortless and efficient. Ideal for businesses seeking to identify trends, patterns, and KPIs rapidly, Elldy empowers decision-makers to act smarter and faster. The platform's user-friendly interface and powerful automation tools reduce the time from data to insight from days to mere hours, revolutionizing how organizations approach data analytics and business intelligence.
Mixpanel
Mixpanel is a robust, self-serve digital analytics platform designed to help teams understand and analyze user behavior in real time. It empowers businesses to make faster, data-driven decisions by providing deep insights into how users interact with their websites and applications. Mixpanel offers advanced event tracking, funnel analysis, cohort analysis, and user segmentation to identify trends, optimize user engagement, and improve product experiences. Its intuitive interface and powerful reporting tools enable product managers, marketers, and data analysts to measure key metrics, track user journeys, and uncover actionable insights without requiring extensive technical expertise. By leveraging Mixpanel’s analytics capabilities, organizations can enhance customer retention, increase conversion rates, and drive growth through informed experimentation and targeted messaging. The platform supports integration with multiple data sources and provides scalable solutions suitable for startups to large enterprises across various industries.
Mouseflow
Mouseflow is a comprehensive behavior analytics platform designed to help businesses understand how users interact with their websites. By capturing every click, scroll, and interaction through session replays, Mouseflow provides deep insights into user behavior, enabling teams to identify pain points and optimize user experience. The platform automatically tags and scores user sessions based on behavior, demographics, and engagement levels, allowing businesses to focus on the most critical interactions. Mouseflow also offers powerful visualization tools such as heatmaps and journey analytics to map out user paths and highlight areas of friction. With features like friction scoring, it detects user frustration signals such as click rage, JavaScript errors, and rapid browsing, helping teams proactively address issues before they impact conversions. Additionally, Mouseflow supports collaboration by allowing users to comment on recordings and share insights across teams. Feedback surveys further enable direct user input to refine website performance. Trusted by companies worldwide, Mouseflow empowers businesses to increase traffic, boost engagement, and improve conversion rates by turning complex user data into actionable insights.
Domo
Domo is a comprehensive AI and data products platform designed to empower organizations throughout their entire data journey. It enables seamless connection and movement of data from any source, allowing businesses to integrate diverse datasets effortlessly. The platform offers robust data preparation capabilities, expanding data access for exploration and analysis. By leveraging advanced AI technologies, Domo accelerates the delivery of business-critical insights, helping decision-makers act swiftly and confidently. Its scalable architecture supports a wide range of industries and use cases, from real-time analytics and reporting to predictive modeling and data visualization. Domo’s intuitive interface and powerful tools facilitate collaboration across teams, ensuring that data-driven strategies are accessible and actionable. Whether managing complex data pipelines or uncovering new opportunities through analytics, Domo streamlines the process to drive better business outcomes.
HangingFruit
HangingFruit is a modern data warehousing platform designed to simplify and optimize data management for businesses. It enables users to ingest, query, and manage data from over 50 integrated tools instantly, providing a seamless and cost-efficient solution for scaling data operations without the typical overhead. The platform supports file uploads, data synchronization, and SQL querying, all while maintaining transparent pricing with no hidden fees. HangingFruit automatically compresses and optimizes data storage, allowing users to store more data, reduce costs, and accelerate query performance. Its user-friendly interface and robust backend make it ideal for organizations seeking to unify their data infrastructure, streamline workflows, and gain faster insights. By combining ease of use with powerful data integration and warehousing capabilities, HangingFruit empowers businesses to harness their data effectively and efficiently.