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Zoom

3.3 (166 reviews)
MeetingsUnified CommunicationsVideo ConferencingCollaborationSaaSCommunication
About Zoom

Zoom is a comprehensive unified communications platform designed to modernize workflows and enhance collaboration across organizations. It offers a robust suite of tools including high-quality video meetings, team chat, VoIP phone services, webinars, and interactive whiteboards. Zoom enables seamless communication and engagement through its scalable and reliable infrastructure, supporting everything from small team huddles to large-scale virtual events. The platform integrates contact center solutions and event management features, making it a versatile choice for businesses seeking to streamline communication and improve productivity. With an intuitive interface and cross-device compatibility, Zoom facilitates real-time collaboration whether users are remote or in-office. Its trusted security measures and extensive integrations with other business applications further empower teams to connect effortlessly and work smarter. Zoom’s all-in-one platform supports diverse use cases such as remote work, online education, customer engagement, and virtual conferences, positioning it as a leading solution in the communication technology space.

Customer Reviews
166 customer reviews
3.3/5
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Customer Reviews (10)

United States flagCarter S.

August 9, 2025
4/5 stars
Easy and reliable video calls

Honestly, Zoom’s been a lifesaver for staying in touch with friends and family. The video quality is usually solid, and I like how easy it is to hop into a meeting without much fuss. Sometimes the audio glitches a bit, but it’s never a dealbreaker. Definitely keeps me connected without much hassle.

Australia flagZac C.

July 26, 2025
4/5 stars
Keeps our team connected

Our team of about 15 started using Zoom when remote work became the norm, and honestly, it made a huge difference in keeping everyone connected. At first, getting everyone comfortable with the platform was a bit of a struggle, especially with some folks not being super tech-savvy, but once the basics clicked, collaboration felt a lot smoother. We rely on Zoom for daily check-ins, brainstorming sessions, and even casual hangouts, which helps maintain that team vibe despite the distance. The only downside is occasional connectivity issues, but overall, it’s been a solid tool for us.

Canada flagRyder W.

July 26, 2025
4/5 stars
Solid value for video calls

Zoom’s pricing feels fair for what it offers, especially if you need reliable video conferencing regularly. The free plan is great for casual use, but the paid tiers really pay off if you’re running bigger meetings or need longer calls. For the ease and stability, it’s definitely worth the cost in my experience.

Canada flagOwen C.

July 25, 2025
1/5 stars
Struggled with adoption and bugs

Our team of 12 had a really hard time getting everyone set up and comfortable with Zoom, and it often glitches during meetings which kills the flow. The boss forced us to use it, but honestly it feels clunky and makes collaboration more frustrating than it should be.

Canada flagGiovanni T.

July 23, 2025
3/5 stars
Solved scheduling chaos

Our team was drowning in coordinating remote meetings across different time zones, which led to missed calls and confusion. Zoom helped by making scheduling and joining calls much simpler, and the screen sharing feature was a lifesaver during presentations. That said, sometimes the connection lags or drops unexpectedly, especially with larger groups, which can be frustrating. Overall, it solved a huge headache but still has some quirks that need ironing out.

United States flagPaul Y.

July 23, 2025
3/5 stars
Solid but glitchy over time

Started using this about 5 years ago and it’s gotten better in some ways, like video quality, but the constant updates sometimes break features I rely on. Connection is usually solid, but occasional glitches still happen.

United Kingdom flagCatherine W.

July 21, 2025
3/5 stars
Good but sometimes glitchy

Started using Zoom about five years ago, and while the video and audio quality have definitely improved, the app feels heavier and sometimes glitchy on older devices. They've added useful features over time, but occasional lag and unexpected crashes still get in the way during important calls.

Australia flagEmily C.

July 10, 2025
4/5 stars
Quick and straightforward setup

Getting Zoom up and running was surprisingly quick—I had the basic setup done in under 10 minutes. The onboarding was straightforward, with clear prompts guiding me through creating meetings and inviting participants. There was a slight learning curve when exploring advanced settings, but overall, it didn’t take long to feel comfortable navigating the platform. I appreciated how intuitive the interface felt from the start, which helped avoid any major headaches during implementation.

United Kingdom flagSophia P.

July 10, 2025
3/5 stars
Quick start but tricky details

Setting up Zoom was a bit of a mixed bag for me. The initial download and account creation were quick and straightforward, and I had it running in about 10 minutes. However, diving into the admin controls and advanced settings took longer than I expected, and some features weren’t very intuitive at first. It wasn’t a total headache, but definitely required some trial and error to get everything working the way I wanted.

United Kingdom flagFelix T.

July 8, 2025
4/5 stars
Reliable and improving over time

Started using this about 5 years ago and honestly, it’s gotten way smoother and more reliable over time. Still runs into the occasional glitch, but overall it’s been a solid go-to for both work and catching up with friends.

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Product Details

Website

zoom.us

Category

Meetings

Tags

Unified CommunicationsVideo ConferencingCollaborationSaaSCommunication