SaaSReviewsVERIFIED ONLY
BigCommerce logo

BigCommerce

3.6 (168 reviews)
E-CommerceE-commerceSaaSWeb AppMarketingProductivity
About BigCommerce

BigCommerce is a leading open SaaS ecommerce platform designed to empower merchants at every stage of growth, from startups to large enterprises. It offers a flexible, professional-grade solution that enables businesses to build, innovate, and scale their online stores effectively. With a focus on providing robust tools and integrations, BigCommerce helps merchants increase sales, streamline operations, and deliver exceptional customer experiences across multiple channels. The platform supports a wide range of industries and offers advanced features such as customizable storefronts, multi-channel selling, SEO optimization, and secure payment processing. By leveraging BigCommerce, businesses can focus on growing their brand and revenue while relying on a scalable and reliable ecommerce infrastructure that adapts to their evolving needs. Its mission centers on helping merchants sell more and grow bigger with a platform built for the future of commerce.

Customer Reviews
168 customer reviews
3.6/5
Sort by:
Filter:

Customer Reviews (10)

United Kingdom flagChristopher A.

August 7, 2025
3/5 stars
Good but inconsistent fit

Our team of eight started using BigCommerce last year, mostly for managing multiple product lines. Getting everyone on board was a bit uneven—some teammates adapted quickly, but others found the interface clunky and collaboration features limited. Overall, it works okay for basic tasks, but it sometimes feels like it slows down our workflow rather than speeding it up.

United States flagKevin H.

August 2, 2025
3/5 stars
Mixed Feelings on Setup

Getting BigCommerce up and running was a bit of a mixed bag for me. The initial onboarding was straightforward enough, and I had the basic store live within a few hours. However, diving deeper into customizations took longer than expected and the learning curve here was definitely steeper than I thought. Some features felt intuitive, but others required a lot of trial and error, which was kinda frustrating at times.

Australia flagSonny R.

July 24, 2025
3/5 stars
Mixed feelings on setup

Getting started with BigCommerce was a bit of a mixed bag. The initial onboarding was straightforward and I had a basic store up in a couple of hours, but some of the more advanced features took a lot of digging to figure out and weren’t very intuitive. Overall, not terrible but definitely required patience to get everything running smoothly.

United States flagEugene L.

July 19, 2025
4/5 stars
Smooth and Clear Setup

Getting everything set up was straightforward and the onboarding guides really helped me avoid confusion. Took a couple of hours to get my store fully up and running, which felt reasonable for the features I needed.

United States flagCarter B.

July 15, 2025
4/5 stars
Steady Improvement Over Time

Been with them for about 5 years now and it’s definitely gotten smoother and more intuitive over time. Some updates have been a bit confusing at first, but overall it’s a solid platform that keeps improving.

United Kingdom flagTina P.

July 13, 2025
4/5 stars
Smooth and straightforward setup

Getting everything set up was surprisingly smooth and didn’t take long at all. The onboarding guided me through the essentials without overwhelming me, and I was able to get the basics running in just a couple of hours. There was a bit of a learning curve when trying to customize some features, but overall it was manageable.

United Kingdom flagMax T.

July 9, 2025
4/5 stars
Great for growing stores

I tried Shopify and Wix before landing on BigCommerce, and what stood out was the built-in features without needing a bunch of extra apps. The setup felt more straightforward for managing multiple product variants, which was a pain point elsewhere. The only drawback is the learning curve when it comes to some of the more advanced settings, but overall it’s been solid for scaling my store.

Australia flagAndrew P.

July 8, 2025
4/5 stars
More control, less hassle

Switched from Shopify after feeling boxed in by their themes, and BigCommerce gave me more control without needing to dive deep into code. Compared it to WooCommerce too, but BigCommerce’s built-in tools just saved me a ton of time on setup and managing shipping options.

United States flagJack W.

July 7, 2025
4/5 stars
Smooth and straightforward setup

Getting started with BigCommerce was surprisingly smooth. The onboarding guides walked me through everything clearly, and I had the basic store up and running within a couple of hours. There was a bit of a learning curve when diving into the more advanced customization options, but overall, the setup didn’t feel overwhelming. Definitely felt like a solid balance between ease of use and powerful features.

United Kingdom flagNicholas M.

July 4, 2025
3/5 stars
Pricey but functional

The pricing felt a bit steep for what I got, especially compared to some other platforms. While it does cover the basics well and has solid features, the ROI wasn’t as clear in the short term. For smaller stores, it might not be the best bang for your buck.

Showing 10 of 168 reviews
Page 1 of 17
Share Your Experience
Help others by writing a review
Sign in to Review

Share your honest experience with BigCommerce

Product Details

Category

E-Commerce

Tags

E-commerceSaaSWeb AppMarketingProductivity