Customer Reviews (10)
Norbert H.
Great for team chats
Our team of about 12 started using Crisp last quarter for customer support chats, and it’s been a solid addition. Getting everyone on board took a little nudging since some preferred old email threads, but now most of us rely on it daily for quick replies and collaboration. The shared inbox feature really helps keep everyone in the loop without endless forwards.
Ludvig H.
Great noise cancellation feature
The noise cancellation feature on Crisp is exactly what we needed for our remote meetings—background distractions are noticeably reduced, which really helps with focus. I also appreciate the easy setup process, it didn’t take long to get going. However, sometimes the volume level gets a bit inconsistent, which can be distracting during calls. Overall, it’s a solid tool that helps improve audio quality significantly.
Georgia A.
Best chat tool for simplicity
I switched from Intercom to Crisp because I wanted something simpler but still powerful for chat support. Compared to Zendesk, Crisp felt way more user-friendly and didn't overwhelm my team with features we didn’t need. The interface is clean, and the real-time chat is super reliable, which made handling customer questions much smoother.
Gemma T.
Worth the investment
For what I get out of Crisp, it’s definitely worth the cost. The features help me save time on customer support, which more than makes up for the price. Small teams looking to streamline communication will find solid value here.
Yuki S.
Used to be great, now meh
Started using Crisp about three years ago and honestly, it used to be much better. Over time, the interface feels clunkier and slower, and the customer support isn’t as helpful as it once was. Some features that worked well before now glitch or just don’t respond, which is frustrating when you rely on it daily. I’m pretty disappointed with how it's declined rather than improved.
Stephan R.
Great for team chat support
Our team of 8 started using Crisp a few months ago after our manager insisted we try it for customer support chats. Getting everyone on board was easier than I expected since the interface is clean and pretty intuitive. It’s helped us keep all customer conversations in one place and sped up response times, which honestly relieved a lot of stress during busy days. The only thing is sometimes notifications can be a bit delayed, but overall it’s been a solid addition to how we collaborate.
Yann M.
Clear calls and smooth chat management
The call quality on Crisp is seriously impressive—no dropped audio and clear conversations every time. Also, the shared inbox feature keeps customer messages organized, which makes managing multiple chats way less stressful.
Nils K.
Great tool for team communication
Our team of about 12 people started using Crisp last quarter after our manager insisted on trying it out to improve communication. Getting everyone on board was surprisingly smooth since the interface is straightforward, and it quickly replaced a bunch of clunky tools we were juggling before. We’ve noticed a real boost in how fast we respond to customer questions and how easy it is to collaborate on tricky issues without needing endless meetings. The whole department switched to it, and honestly, it’s made daily check-ins and updates way less chaotic.
Bonnie A.
Best chat tool for small biz
I gave Crisp a shot after trying Intercom and Drift, and honestly, Crisp won me over pretty quickly. The interface feels way more intuitive, and setting up chatbots and integrations was much smoother compared to the others. Plus, the pricing felt fair for what you get, especially with features like multi-channel inbox and real-time notifications. It just fits my small business needs without feeling overwhelming or bloated like some of the other tools I've used.
Nino M.
Centralized support made easy
Our team was drowning in customer support requests and struggling to keep track of conversations across different channels. Crisp helped us centralize all chats into one place, which made it way easier to follow up and respond quickly. I especially liked how the shared inbox cut down on duplicated replies, saving us a lot of headaches. It’s not perfect, sometimes the notifications lag a bit, but overall it really improved our workflow.