Customer Reviews (10)
Kyle C.
Great for team support
Our team of 12 switched over to Zendesk last year for support tickets and it really helped us stay on the same page. Getting everyone to adopt it wasn’t totally smooth at first, but once the basics clicked, collaboration got easier and faster.
Peter C.
Better ticketing and reporting
Switched from Freshdesk after some limitations with their reporting features, and Zendesk definitely feels more robust for tracking customer interactions. I also gave Intercom a shot, but Zendesk's ticketing system is way cleaner and easier to manage without all the extra fluff. Overall, it just fits our team’s workflow better, though the pricing can get a bit steep as you scale.
Francis P.
Great for team collaboration
Our team of about 12 people started using Zendesk to handle customer support tickets, and getting everyone on board was smoother than I expected. The interface helps us keep track of issues without stepping on each other's toes, which really improved our collaboration. The only hiccup is that the reporting features sometimes feel a bit clunky when trying to pull detailed stats.
Sophia L.
Best for detailed support tracking
I was using Freshdesk before switching over to Zendesk, and honestly, the transition was smoother than I expected. Zendesk’s ticketing system feels more intuitive to me, especially when handling multiple customer inquiries at once. Compared to Help Scout, I found Zendesk’s reporting features far more detailed, which helps us track our team's performance better. The customization options also stood out, making it easier to tailor workflows exactly how our support team needs them.
Stephen P.
Saved us from chaos
Team was drowning in customer emails and lost tickets all the time, but Zendesk helped us organize everything in one place and made sure nothing slipped through the cracks. The automation rules saved us a ton of time, though sometimes it’s a bit tricky to set up exactly how you want.
Florian L.
Finally Tamed Support Chaos
Our support team was drowning in a flood of customer requests from multiple channels, and it felt impossible to keep track of everything efficiently. Zendesk helped us centralize all communications into one dashboard, which made it way easier to assign tickets and see who was handling what. The automation tools saved us a ton of time by routing common issues directly to the right agents, so response times dropped noticeably. It’s not perfect—sometimes the interface can feel a bit clunky—but overall it solved the chaos we were in.
Phoenix W.
Helps keep chats organized
Zendesk’s been a solid help when it comes to keeping customer chats organized and not losing track of issues. Took a bit to get used to all the features, but once I did, it made life a lot easier. Wish the mobile app was a bit smoother though.
Stephen J.
Great ticketing and reporting
The ticketing system in Zendesk is exactly what we needed to keep track of customer issues without missing a beat. I also really like the reporting tools—they give a clear snapshot of team performance, though sometimes the data exports can be a bit slow.
Sara S.
Smooth and straightforward setup
Getting Zendesk up and running was surprisingly smooth. The onboarding materials were clear and helped me figure things out without much back and forth. It took a couple of hours to fully set up, but overall the process didn’t feel overwhelming at all.
Jerry H.
Smooth setup, easy to learn
Setup was pretty straightforward and the onboarding materials helped a lot. Took a couple hours to get everything configured but once it was done, it ran smoothly with minimal headaches.