Customer Reviews (10)
Remi B.
Solid choice for small teams
We tried Zendesk and Freshdesk before settling on Help Scout, mainly because its interface feels less clunky and more intuitive for our small support team. The way Help Scout organizes conversations makes it easy to keep track without feeling overwhelmed by tickets. I also appreciate the built-in reporting tools which give just enough insight without drowning us in data. The only downside is the lack of deeper automation options compared to some other platforms, but overall it fits our workflow nicely.
Clare L.
Works well for support
Help Scout’s been solid for keeping my customer convos in one spot, though sometimes the UI feels a bit clunky. Still, it’s easy enough to figure out and saves me a bunch of time.
Kate B.
Smooth and straightforward setup
Getting Help Scout up and running was surprisingly smooth—I had the main inbox set up within an hour. The onboarding guided me through the basics clearly, so the learning curve wasn’t steep at all. Definitely easy enough to jump in without feeling overwhelmed.
Nobuyuki N.
Finally Organized Support Inbox
Our support team was drowning in endless email threads and lost messages, but Help Scout organized everything into clear, manageable conversations with easy tagging and notes. It seriously cut down our response time and stopped customers from falling through the cracks.
Gustav M.
Collision detection rocks
The collision detection in the inbox is exactly what we needed to avoid duplicate replies, and the saved replies feature saves me loads of time. Only thing is sometimes the tagging system feels a bit clunky, but that’s a minor gripe.
Alain B.
Smooth and simple setup
Getting Help Scout up and running was surprisingly smooth. The onboarding guided me through the essentials without overwhelming me, and I had it fully functional in under an hour. The learning curve was gentle enough that I didn’t feel lost at any point.
Udo V.
Great for team collaboration
Our team of 8 switched to Help Scout last quarter and it really helped us keep track of conversations better. Getting everyone on board was a bit slow at first, but once we got used to it, collaboration got way smoother.
Maxine G.
Still improving after years
Started with Help Scout about 5 years ago and gotta say it keeps getting better. The interface has improved a lot and new features feel genuinely useful, not just flashy additions.
Philipp K.
Solid and user-friendly
Help Scout’s interface is super easy to navigate and makes handling customer emails way less stressful. I especially like how the tagging system helps keep things organized, though sometimes the reporting features feel a bit basic for what I'd want.
Ellie P.
Solid and Improving Over Time
Started using this about 4 years ago and it’s definitely gotten smoother with each update. The interface feels cleaner now, though sometimes the tagging system can be a bit clunky.