Customer Reviews (10)
Molly J.
Still improving after years
Started using Help Scout about five years ago, and it’s only gotten smoother and more reliable with every update. Love how intuitive the interface is now compared to when I first started—it really helps keep my team organized without added hassle.
Arnaud P.
Great for team collaboration
Our team of about 10 people started using Help Scout after our manager insisted on trying something new to improve how we handle customer inquiries. Getting everyone on board took a little time since we were used to email threads, but once set up, collaboration got so much smoother — especially with internal notes and shared inboxes. The whole department quickly adapted, and it’s made passing tickets between team members way less confusing. Honestly, it feels like the tool really understands how teams work together, which has made our day-to-day flow a lot better.
Gillian H.
Clean, collaborative, and reliable
We tried Zendesk and Freshdesk before settling on Help Scout, mainly because the interface feels much more straightforward and less cluttered. The shared inbox makes it easy for our team to collaborate without emails slipping through the cracks, which was a real pain with the other tools. I also appreciate how well it integrates with our other apps, saving time on manual updates. The only downside is that some advanced reporting features could be a bit more intuitive, but overall it’s been a solid fit for our needs.
Martina B.
Saved Our Support Workflow
Our support team was drowning in missed customer emails and confusion over who handled what. Help Scout’s shared inbox made it way easier to organize and assign tickets, cutting down our response times a lot. The only hiccup is the occasional lag when switching between conversations.
Blanche M.
Worth the investment for support
Help Scout isn’t the cheapest tool out there, but honestly, it’s worth every penny for the return we’ve seen. The way it organizes customer conversations has saved so much time, which for us means more tickets handled and happier customers. For a small team, the pricing feels fair given how much it improves workflow and keeps everything running smoothly. Only downside is that the add-ons can sneak up on you if you want extra features, but overall the value is great.
Sylviane R.
Good value for small teams
Help Scout is a bit pricey compared to some other options, but honestly, the time it saves my team makes it worth the cost. For small teams like ours, the ROI shows pretty quickly, especially with how it keeps customer conversations organized. Just wish the pricing tiers were a little more flexible though.
Kate J.
Cleared Up Email Confusion
We used to lose track of customer emails when several team members jumped into the same thread, causing confusion and delays. Help Scout’s shared inbox made it way easier to assign conversations and see who’s handling what, which really cleaned up our workflow. It doesn't solve everything perfectly, but it definitely stopped the dropped balls we were having before.
Roswitha L.
Smooth switch, better teamwork
Our team of eight switched over last quarter, and getting everyone on board was surprisingly smooth since the interface just clicks for everyone. Collaboration feels way easier now, especially with the shared inbox and internal notes helping us avoid duplicate replies.
Luna R.
Easy and reliable support tool
Help Scout's been a solid help for keeping my customer emails organized without feeling like a total mess. The interface is clean and pretty easy to figure out, even if you're not super techy. One thing that kinda bugs me is sometimes the notifications are a bit slow to pop up, but overall it’s reliable and does what I need. Definitely saves me a lot of time compared to juggling inboxes manually.
Clare B.
Great automation and reporting
The workflow automation in Help Scout really cuts down on the busywork, and setting up triggers was easier than I expected. I also like the reporting feature since it gives me a clear picture of how our team is doing, though sometimes the data takes a bit to refresh and can feel outdated. Overall, it’s been a solid tool for keeping our customer support organized without too much hassle.