Customer Reviews (10)
Frank H.
Solved ticket chaos fast
Our support team was completely overwhelmed by managing emails and customer requests across multiple channels. Zendesk helped us organize everything into one place with easy ticket tracking, so nothing slips through the cracks anymore.
Sarah C.
Solid and reliable help desk
Zendesk's been solid for keeping all my customer questions in one spot without much hassle. The interface isn’t super flashy but it’s clean and easy enough to figure out. Sometimes it feels like it can get a bit slow when handling tons of tickets, but overall it’s reliable and saves me a bunch of time. Definitely better than juggling emails all day.
Heather G.
Smooth customer support tool
Zendesk’s pretty solid, makes handling customer tickets way less annoying. Took me a bit to get used to the setup, but once it clicked, it’s been smooth sailing. Wish the reporting was a bit easier to customize though.
Lauren S.
Better workflow for support
Switched from Freshdesk and gave Zendesk a shot because I needed better multitasking capabilities. It handles ticket management smoothly and the interface feels cleaner, though the pricing is a bit steep for small teams like mine. Overall, it just fits our workflow better than Help Scout, which felt too limited in customization.
Jacob S.
Great ticketing, solid reports
The ticketing system is super intuitive and has really sped up how we handle customer requests. The reporting tools are solid too, though sometimes they lag a bit when pulling data.
David G.
Centralized tickets but clunky UX
Our support team was drowning in managing multiple ticket streams from email and social media, and Zendesk helped by centralizing everything into one dashboard. It definitely made tracking requests easier, but the interface felt clunky and unintuitive, which slowed us down more than it should have. Also, some essential features felt buried behind expensive add-ons, so it didn’t fully solve our workflow headaches.
Gerhard V.
Smooth team collaboration boost
Our team of about 12 shifted to Zendesk a few months ago, and honestly, getting everyone on board was smoother than I expected. The interface is intuitive enough that even folks who aren’t super tech-savvy picked it up quickly, which really helped with adoption. Collaboration has improved noticeably since we can track tickets and updates in real time, avoiding a lot of back-and-forth emails. Plus, our manager was pretty clear about why we needed this switch, which made the whole department more willing to dive in and actually use it consistently.
Sora E.
Reliable and improving support tool
Started using Zendesk about five years ago, and I’ve seen it improve steadily, especially with their automation features and reporting tools getting more robust. The interface feels cleaner now, and it handles our growing ticket volume without much hassle. Sometimes it can lag when switching between views, but overall it’s made managing customer support much smoother.
Christian M.
Reliable and Improving Over Time
Started using Zendesk about five years ago, and I’ve noticed it’s gotten more intuitive and flexible over time. The interface feels cleaner now and the automation options have really expanded, which has saved us a lot of manual work. Occasionally, some of the newer features can feel a bit overwhelming to set up, but overall it’s been a solid tool that keeps improving without losing the basics. Customer support has also been pretty responsive whenever we hit a snag.
David N.
Worth the investment
Zendesk might seem a bit pricey upfront, but for the level of customization and support it offers, it really pays for itself. We've seen clear ROI in how much faster our support team can handle tickets, which frees up time and keeps customers happier. Definitely worth the investment if you want something reliable that scales with your business.