Customer Reviews (10)
Douglas R.
Worth the investment
Zendesk costs a bit upfront, but the way it streamlines customer support has definitely saved us time and headaches. For what we get, it’s been well worth the price and has paid off in improved customer satisfaction.
Edward T.
Still Solid After Years
Started using this about 5 years ago, and it just keeps getting smoother and more reliable as new features roll out. The interface feels less cluttered now, and their support has really stepped up over time.
Antonio G.
Worth the investment
Zendesk isn’t exactly cheap, but for what we get, it’s worth the cost. It’s helped us streamline support so much that we’ve actually seen a solid return on investment, even with a small team. Sometimes the pricing tiers can be a bit confusing, but overall, great value for what it offers.
Patrick P.
Worth the investment
Zendesk costs a bit more than some alternatives, but the way it streamlines our support process has made it totally worth it. We've seen faster response times and happier customers, so the return on investment is clear in my book. For what we get, it feels like great value overall.
Gregory W.
Efficient ticketing and automation
The ticketing system in Zendesk is exactly what we needed to keep track of customer issues without anything slipping through the cracks. I also really appreciate how easy it is to set up automated workflows, which saves a ton of time for the support team. Sometimes the reporting dashboard feels a bit limited in customization, but overall it’s a solid tool that fits our daily needs perfectly.
Sebastian P.
Saved Our Support Process
Our support team was drowning in customer emails and missed tickets until Zendesk centralized everything in one place. It made tracking and responding to issues way simpler, and our response time improved drastically.
James S.
Solid choice for support teams
I tried Freshdesk and Help Scout before settling on Zendesk, mostly because its ticketing system feels more intuitive for our team's workflow. The customization options and reporting features really stood out, even if the setup took a bit longer than I expected. Overall, it handles high ticket volumes with ease, which made it a better fit than the others.
Ruben C.
Organized Our Support Chaos
We were drowning in customer emails and lost track of priorities until Zendesk helped us organize tickets by urgency and type, making it way easier to respond quickly and keep customers happy.
Sigge H.
Consistently improving support tool
Started with Zendesk about six years ago, and it’s really grown into a solid, reliable tool for managing customer support. Over time, the interface has become cleaner and the automation features have gotten way better, making my daily workload smoother.
Sebastien T.
Easy and super efficient
Zendesk has made handling customer questions way less stressful for me. The setup wasn’t a headache and jumping between tickets is super smooth. Honestly, the automation features saved me a ton of time, so I’m not stuck doing the same stuff over and over. Definitely recommend if you want something that just works without fuss.