Customer Reviews (10)
Cheryl E.
Solid support tool
Zendesk works pretty smooth for handling support tickets, and the UI isn’t too confusing which is nice. Sometimes it feels a bit slow when loading big queues tho.
Eleanor H.
Worth the investment
Zendesk might feel a bit pricey upfront, but the boost in team efficiency and happier customers more than makes up for the cost. For what we get in features and support, it’s definitely worth the investment and has paid off in saved time and fewer headaches.
Philip H.
Great ticketing, slow reports
The ticketing system is exactly what we needed for keeping everything organized, but sometimes the reporting dashboard feels a bit clunky and slow to load. Still, overall pretty solid for daily use.
Amy C.
Great for team support tracking
Our team of 12 switched to Zendesk last year and it made tracking support tickets way easier. Getting everyone on board was smoother than I expected, though a few folks needed reminders to actually update their tickets consistently.
Julie B.
Worth the investment overall
Zendesk is a bit pricey compared to some other options, but honestly, it's been worth every penny for our team. The features we use have definitely sped up our response times and improved customer satisfaction, so the ROI shows up in happier clients and less stress. For small to mid-sized teams, it feels like great value, though if you’re on a really tight budget it might be a stretch. The only downside is that some features feel locked behind higher-tier plans, which can add up quickly.
Dante J.
Zendesk fits our workflow
I tried Freshdesk and Zoho Desk before settling on Zendesk, and honestly, Zendesk just clicks better with how my team works. The interface is clean without feeling dumbed down, and their automation saves me a ton of time. Only gripe is the pricing can be a bit confusing at first, but once you're in, it’s smooth sailing.
Martin C.
Improved teamwork with minor hiccups
Our team of about 12 started using Zendesk a few months ago after the boss pushed for a better way to track customer issues. Getting everyone on board took a bit longer than expected because some folks found the interface a little cluttered at first. But once we got past that, collaboration improved a lot since tickets are easier to assign and follow up on. Overall, it’s made our workflow smoother, even if it still has a couple quirks here and there.
Max P.
Reliable and improving constantly
Started using Zendesk about 5 years ago, and it’s honestly gotten smoother and more intuitive with each update. The interface feels less clunky now, and the automation options have really saved me time. Occasionally, the mobile app can be a bit glitchy, but overall, it’s been a solid tool for managing support tickets.
Colton B.
Streamlined team support work
Our team of 8 switched to Zendesk last year, and it really cleared up how we track and assign support tickets. Getting everyone to use it was smooth since the interface is straightforward, and it’s made collaboration way easier during busy times.
Adam M.
Solid and steadily improving
Been with Zendesk for over 6 years now, and honestly, it just keeps getting better. The interface has improved a lot, making it way easier to manage tickets and keep track of customer conversations without feeling overwhelmed. I remember when some features felt clunky or slow, but recent updates really nailed the workflow and integrations. Small things like faster response times and better reporting have made my daily work smoother, even if sometimes the setup can be a bit confusing at first.