Customer Reviews (10)
Hayden R.
Worth the investment
Zendesk isn’t the cheapest option out there, but for what we get, it’s definitely worth the investment. The tools have helped streamline our support so much that the time saved easily justifies the cost. For a growing team, the ROI has been noticeable within a few months.
Brandon F.
Works well, minor quirks
Zendesk’s been solid for keeping track of customer issues, and I like how easy it is to set up automated replies. Sometimes the interface feels a bit clunky, but overall it’s saved me a bunch of time dealing with support tickets.
Victoria S.
Smooth and super helpful
Zendesk really surprised me with how easy it is to set up and actually use day-to-day. The ticket system keeps everything organized, and I love how I can chat with customers without jumping between apps. Definitely saved me a ton of time handling support requests. Wish the mobile app was a bit smoother, but honestly, not a big deal.
Luke M.
Hard to Get Team Onboard
Our team of six was pushed to use Zendesk, but getting everyone to actually adopt it was a real challenge. The interface felt clunky and slowed down collaboration instead of helping it.
Caspian H.
Smooth setup with minor learning curve
Getting Zendesk up and running was surprisingly smooth—I had the basics set up in a couple of hours thanks to clear onboarding. There was a bit of a learning curve with some of the advanced features, but nothing too overwhelming.
Carol Y.
Best for multi-channel support
Switched from Freshdesk after a few months because Zendesk just felt smoother when handling multiple support channels at once. I also gave HubSpot a shot, but the way Zendesk organizes tickets and integrates with other apps made a big difference in how fast we respond to customers. It’s not the cheapest option, but the time saved is worth it.
Jasper F.
Worth every penny for support
Zendesk might feel a bit pricey at first, especially for smaller teams, but honestly it’s worth every penny. The way it streamlines customer support has saved us so much time, which in turn boosts our ROI more than I expected. The features and integrations make life easier without needing a ton of extra tools. If you’re serious about support, it’s a solid investment that pays off fast.
Kenneth H.
Great value for small teams
Zendesk might seem a bit pricey upfront, but for my small business, the boost in customer support efficiency has made it worth every penny. The platform saves me hours each week by streamlining communication with clients, which translates directly into better customer satisfaction and repeat business. Over time, the return on investment became clear as we lost fewer tickets and resolved issues faster. For anyone serious about keeping customers happy without juggling multiple tools, Zendesk offers great value.
Lawrence J.
Ticketing good, reporting frustrating
The ticketing system is solid and helps keep customer issues organized, but the reporting tools are really frustrating and unintuitive. Trying to get meaningful insights feels like a chore, and the interface often lags or crashes when pulling data.
Louis H.
Does the job well
Zendesk's pretty solid for keeping track of customer requests, though sometimes the UI feels a bit clunky and slow. Overall, it helps me stay on top of things without much hassle.