Customer Reviews (10)
Sebastian M.
Great ticketing and automation
The ticketing system is super intuitive and really helps keep our team organized. The automation rules save so much time, though sometimes they can be a bit tricky to set up at first.
Maximilian M.
Great for Team Collaboration
Our team of about 15 switched to Zendesk last year, and getting everyone to adopt it was smoother than I expected since the interface is pretty straightforward. Collaboration improved a lot because tickets and updates are all centralized, but sometimes the reporting features feel a bit clunky.
James H.
Worth the extra cost
The pricing felt a bit steep at first, but after seeing how much time it saved our support team, it definitely pays for itself. For the features and reliability, it’s great value.
Maria B.
Consistently improving support tool
Started using Zendesk about five years ago, and it’s been a solid tool through all the changes in our customer support needs. The interface has become much more intuitive, and the integrations with other apps just keep getting better. It’s clear they listen to user feedback and keep improving without making things more complicated.
Daniel W.
Flexible and powerful support tool
Switched from Freshdesk after feeling limited by their automation options, and Zendesk immediately felt more flexible without being overwhelming. I also gave Intercom a shot, but their focus on messaging over ticket management didn't fit our team's needs as well. Zendesk nails the balance between ease of use and powerful customization, especially with their reporting tools that really helped us fine-tune support workflows. The only downside is the learning curve for some advanced features, but overall it’s been worth it.
Adrian W.
Smooth team collaboration
Our team of 8 quickly got into the groove with Zendesk—once the boss pushed for it, everyone saw how much smoother collaboration became, especially tracking tickets and sharing notes all in one place.
Alexander B.
Solid and steadily improving
Started using Zendesk about five years ago, and it’s impressive how much the platform has improved without losing its ease of use. The updates over time have genuinely made managing support tickets smoother and more efficient for our team.
Connor M.
Great for team collaboration
Our team of about 10 switched to Zendesk last year, and while getting everyone up to speed took a couple of weeks, it really improved how we track customer issues together. Having all conversations and tickets in one place made collaboration smoother across departments.
Brianna E.
Consistently improving support tool
Started using Zendesk about six years ago and it just keeps getting better—new features roll out smoothly and the interface feels more intuitive every year. It’s been a solid tool that grows with our needs without any major headaches.
Rina T.
Reliable and improving over time
Started using Zendesk about five years ago, and it’s definitely improved since then. The interface feels more intuitive now, and some of the newer automation features have really helped cut down on repetitive tasks. While there are still occasional hiccups with integrations, it’s been a reliable part of our support workflow overall.