Customer Reviews (10)
Molly P.
Great chat with smart targeting
Switched from Drift and Freshdesk, and Intercom won me over with its smoother chat interface and better targeting options. It’s not perfect, but the way it handles user segmentation made a real difference for our support team.
Armin A.
Worth the extra cost
It's a bit pricey compared to some other tools, but the boost in customer engagement we've seen makes it worth the spend for us. Definitely pays for itself after a few months.
Vlademir B.
Smooth setup and onboarding
The setup was pretty straightforward and I had it up and running within an hour. The onboarding guides helped a lot, though some features took a bit of tinkering to fully understand.
Scarlett B.
Better targeting and UI
Switched from Drift and HubSpot's chat tools and liked Intercom’s smoother user interface and more flexible automated messaging. The setup took a bit longer than I hoped, but the control over targeting messages made it worth it.
Andries V.
Useful but mixed feelings
Our team of about 15 started using Intercom mainly for customer support, but getting everyone fully on board was slower than expected. Some folks loved how easy it was to track conversations, while others found the interface a bit clunky and overwhelming at times. The sales team wasn’t too keen on switching over from their usual tools, which made collaboration uneven. Overall, it’s helpful but feels like it still needs some tweaks to fit our mixed needs better.
Lazare L.
Helpful but took time to adopt
Our team of about 15 switched to Intercom a few months ago, and getting everyone to actually use it took a bit longer than expected. Once they did, though, it really helped cut down on back-and-forth emails and made collaborating on customer issues smoother. The boss pushed hard for it, and overall it’s made day-to-day communication easier, even if some features feel a bit clunky at times.
Lilly B.
Best chat tool for engagement
Tried Drift and Zendesk before settling on Intercom, mainly because their chat and user targeting felt way more intuitive for our team. The setup took a bit longer than expected, but once running, it’s been a solid tool for engaging customers without feeling clunky. Wish there were more customization options in reporting though.
Heidi H.
Great for team collaboration
Our team of about 15 started using Intercom mainly to handle customer support chats, and it really helped streamline how we share info internally. Getting everyone on board wasn’t too hard since it replaced a bunch of scattered tools, but some folks took a little time to get used to the notification system. The real win has been how it lets us tag teammates and leave notes directly in conversations, which keeps everyone in the loop without endless emails. Overall, it made collaboration smoother, even if the setup took a bit of tweaking.
Iris A.
Great for team collaboration
Our team of about 10 started using Intercom for customer support and internal chat. Getting everyone on board was smoother than expected, though a couple folks took a while to get used to the interface. Overall, it’s made collaboration quicker, especially when troubleshooting issues together.
Darcey S.
Smooth team adoption
Our team of about 15 quickly got the hang of Intercom for customer support and internal questions. Getting everyone on board was easier than expected, and it definitely helped improve communication between departments.