Customer Reviews (10)
Lydia H.
Good value for the price
Intercom isn't the cheapest option out there, but for the features and support we get, it feels like a solid investment. It’s definitely helped us save time on customer interactions, so the ROI makes it worth the cost in my book. For smaller teams, it might feel a bit steep, but the value adds up quickly if you’re using it right.
Josephine B.
Helped with support overload
We were drowning in customer support emails and needed something to centralize chats and automate responses. Intercom helped reduce response time but the automation can get confused with complex questions and the pricing feels steep for smaller teams.
Washington V.
Solid chat tool
Really easy to set up and the chat feature works smooth, tho sometimes the notifications lag a bit. Overall, helped me connect with customers way better than before.
Luuk B.
Great for team communication
Our team of about 15 started using Intercom a few months ago after management pushed for a more unified communication tool. Getting everyone on board was surprisingly smooth, mostly because the interface is straightforward and the integration with other apps we use is seamless. It’s really helped improve how we track customer conversations and share updates within the team, which has cut down on the back-and-forth emails. Sometimes it feels a bit cluttered with notifications, but overall, it’s made collaboration easier.
Tore B.
Smooth and user-friendly chat
Switched from Drift and Zendesk to Intercom mainly because the chat interface felt smoother and more intuitive for both our team and customers. While Zendesk has strong ticketing features, Intercom's user targeting and automation options gave us better control without overwhelming setup. It’s not perfect—sometimes the reporting can be a bit slow—but overall it’s made our support flow a lot easier.
Helmut W.
Overcomplicated and frustrating
Honestly, this thing was way more complicated than I expected and the support wasn’t much help either. Took forever to set up, and even when it was running, it felt super clunky and slow. Totally not worth the hassle for what we got out of it. Kinda wish I went with something simpler from the start.
Tiago D.
Intuitive and Effective Chat Tool
Switched from Drift after struggling with their overly complicated setup, and Intercom felt way more intuitive for our team. Compared it also to Zendesk, but Intercom’s chat features and user targeting made it easier to engage customers without juggling multiple apps. The interface is clean and the automation options hit the sweet spot between simple and powerful. My only gripe is that pricing can get a bit steep as you scale up, but overall it’s been a solid choice for us.
Piper R.
Easy setup with good guides
Setting up Intercom was surprisingly smooth for me. The onboarding guides were clear enough that I had the basics running in about 30 minutes, which saved a lot of frustration. There’s a bit of a learning curve when you start customizing messages and automations, but nothing too overwhelming. Overall, getting it up and running felt like a solid balance between quick setup and depth to explore later.
Tracey G.
Not worth the cost
The price feels way too high for what you actually get, especially when compared to other tools with similar features. I didn’t see enough return on investment to justify the cost for my small business.
Kenzo L.
Smooth setup and onboarding
Getting everything set up with Intercom was surprisingly smooth. The onboarding guided me through most of the essential steps, and I had the chat widget live on our site within an afternoon. There was a bit of a learning curve figuring out all the features, but the initial setup didn’t give me any headaches.