Customer Reviews (10)
Layla C.
Great for team chats
Our team of about 15 switched to Intercom last quarter, and while getting everyone to use it took a bit longer than expected, it’s really helped us keep conversations in one place. The collaboration features made it easier to track questions and responses without losing context.
Otto V.
Smooth chat with solid features
Tried Drift and Zendesk before settling on Intercom because the chat features felt smoother and more intuitive for both my team and customers. The onboarding was straightforward, and I liked how easy it was to set up automated messages without a steep learning curve. It’s not perfect since the pricing can get a bit steep as you scale, but overall it beats the competition in terms of usability.
Shirley W.
Decent, but mixed experience
Our team of about 15 started using Intercom mainly for customer support, but getting everyone to actually use it consistently was a bit of a struggle. Some folks loved how it centralizes chats and tickets, making collaboration easier, while others found it a bit clunky and preferred sticking to email or Slack. The boss pushed the whole department to switch over, which helped with adoption, but I still catch people working around it rather than with it. Overall, it’s useful but feels like it could be more intuitive for our mixed usage patterns.
Darcey P.
Smooth and clear setup
Setup was straightforward and the onboarding materials really helped me get everything up and running quickly. It took me about an hour to fully implement and get comfortable with the features.
Fiona M.
Streamlined team communication
Our team of about 12 started using Intercom after our manager pushed for it, and honestly, it made chatting across departments way smoother. Getting everyone to actually use it took a couple of weeks, but once we did, collaboration felt more natural and less scattered.
Poppy M.
Great for team collaboration
Our team of about 15 started using Intercom to handle customer chats and it really smoothed out our internal communication. Getting everyone to adopt it took a couple weeks, but once the whole department switched over, collaboration improved a lot.
Eden V.
Smooth and straightforward setup
Setting up Intercom was surprisingly smooth, took me about an hour to get everything running and customize it. The onboarding guides helped a lot, though I had to fiddle with some settings to get the chat widget exactly how I wanted.
Christophe L.
Smooth chat, minor hiccups
Love how easy it is to chat with customers right from the app, tho sometimes the notifications can be a bit delayed which gets annoying.
Gregoire B.
Solid tool for customer chat
I’ve found Intercom pretty solid for chatting with customers and sorting out issues quickly. The interface is clean and not too complicated, which is a big plus for me. Sometimes it feels like it could be a bit faster or less glitchy, but overall it does the job well enough. Definitely a handy tool to have around for keeping in touch with users.
Ferdinand R.
Solid tool that keeps improving
Started using Intercom about 4 years ago, and honestly, it’s improved a lot since then. The interface feels smoother now and the automated messaging tools have gotten way more intuitive, which saves me a ton of time. There was a bit of a learning curve in the beginning, but their updates have made things easier to manage, especially on mobile. Sometimes, the notifications can be a bit overwhelming, but overall it’s been a solid tool for keeping in touch with our customers.