Customer Reviews (10)
Egon F.
Good but a bit clunky
Works fine for chatting with customers but kinda clunky to set up and sometimes slow to load.
Elie C.
Improved with time
Started using Intercom about five years ago, and it's definitely come a long way since then. The interface feels cleaner now, and new features like improved automation have made my day-to-day work smoother. Still, sometimes the pricing can feel a bit steep as you scale up.
Elsie W.
Smooth Setup with Minor Learning Curve
Getting started with Intercom was surprisingly smooth. The onboarding guided me through the key steps without feeling overwhelming, and I had everything up and running in under an hour. There was a slight learning curve when exploring advanced features, but overall the setup process was straightforward.
Lacey W.
Worth the investment
The pricing felt a bit steep at first, but the boost in customer engagement quickly made it worth the cost. Definitely good value if you’re looking to grow and streamline support.
Tracy R.
Overpriced and underdelivers
Way too expensive for what you actually get, and the ROI just isn't there. Feels like you're paying for features that barely work or you don't even need.
Esme C.
Gets better with time
Started using this tool about five years ago, and it’s definitely improved in ways that make daily communication smoother. The interface feels more intuitive now, even if some features still take a bit to figure out.
Yudai O.
Solid for customer chats
Chatting with customers is super easy and the interface is pretty smooth, though sometimes it lags a bit when loads get heavy.
Margaret D.
Consistent improvements over time
Started using this about four years ago, and it's definitely improved with new features and a smoother interface. Customer support has gotten faster too, which makes a big difference for our team.
Harper C.
Smooth chat, easy setup
Tried Drift and Zendesk before, but Intercom’s chat features and user targeting felt much smoother. The setup was straightforward, and I liked how easy it was to manage conversations all in one place.
Tracy P.
Great balance of features and ease
Switched to Intercom after trying Drift and Zendesk, and overall it fit our needs better. Drift felt a bit too salesy for what we wanted, and Zendesk’s chat was solid but clunkier to set up. Intercom’s interface strikes a nice balance between ease of use and customization, plus the automation options have saved us a ton of time. The only downside is that pricing can get steep as your user base grows, but the features still justify it in my opinion.