Customer Reviews (3)
Lexi F.
Smooth chat with smart features
Tried Drift and Zendesk before landing on Intercom because the chat features felt smoother and more intuitive here. The automated messaging and user targeting just made it easier to connect with customers without a ton of setup hassle.
Kerry W.
Setup was a mixed experience
Getting Intercom set up was a bit of a mixed bag. The initial onboarding was straightforward, but some integrations took longer than expected and the learning curve got steeper once I wanted to customize beyond basics.
Dominique P.
Better chat, but clunky tools
Our support team was drowning in slow customer responses and scattered messages, which made keeping track of conversations a nightmare. Intercom helped by centralizing chats and automating some replies, so we could respond faster and keep better context. It definitely made things smoother, but the reporting tools felt limited and sometimes the interface was a bit clunky when switching between conversations. Overall, it helped but didn’t fully solve all our communication headaches.