Customer Reviews (10)
Eddie V.
Good value despite price
The pricing is a bit up there, but for the features we actually use, it’s been worth the investment. It’s helped us connect with customers better, which definitely boosted our sales, so the ROI feels solid. Could be tough for really small teams though, since costs add up fast.
Robin H.
Better targeting and ease of use
Switched from Drift and HubSpot chat because Intercom felt more intuitive for both our team and customers, especially with its in-app messaging. The setup was straightforward and it handles user targeting better, though the pricing is a bit steep.
Freya W.
Great chat and inbox features
The chat widget is exactly what we needed for quick customer responses, and it’s super easy to customize to match our site’s look. I also appreciate the way the user inbox keeps all conversations organized, which makes following up much smoother. That said, the automation setup felt a bit confusing at first and could use a more intuitive interface.
Theo S.
Smooth and straightforward setup
Getting Intercom up and running was surprisingly smooth. The onboarding guided me well and I had it working on our site in under an hour, though figuring out some of the deeper settings took a bit longer than I expected. Overall, the learning curve wasn’t too steep and I felt supported throughout.
Gustav S.
Great for team communication
Our team of about 12 switched to Intercom last quarter and it really helped speed up how we handle customer questions. Getting everyone to use it took a bit of nudging, but once they saw how it streamlined conversations, adoption went smooth.
Severin L.
Saved Our Support Flow
We were drowning in customer support emails and missed a lot of messages. Intercom's live chat and automated responses helped us catch issues faster and respond without delay, which made a noticeable difference in customer satisfaction.
Aisha S.
Worth the investment
The pricing can feel a bit steep, but for the level of customer engagement we've gotten, it's honestly worth the spend. Took a little while to see the ROI, but now it’s paying off well.
Nina M.
Worth the investment
The pricing is a bit steep at first, but the way it helps streamline customer chats and support definitely pays off in saved time and happier clients.
Wanderson D.
Great chat, reporting needs improvement
The chat widget really stands out — it’s easy to customize and works smoothly on both desktop and mobile, which has helped us stay connected with customers around the clock. I do wish the reporting dashboard was a bit more intuitive, as it can be tricky to find the exact metrics I need quickly.
Lynda J.
Better for live chat
Tried Drift and Zendesk before, but Intercom felt more intuitive and flexible for handling live chats and user segmentation. The only snag is their pricing, which can get a bit steep as your team grows.