Customer Reviews (10)
Matilda R.
Solid value for money
The pricing felt fair for how much it helped us engage with customers directly. It’s definitely paid for itself by cutting down response times and boosting sales inquiries.
Adeline W.
Smooth team adoption for support
Our team of about 12 started using Olark mainly to handle customer questions more quickly during peak hours. Getting everyone on board was easier than I expected since the interface is straightforward, and it doesn’t add much overhead to our daily workflow. The collaboration features, like shared notes and real-time chat monitoring, helped us stay coordinated without needing constant catch-ups. It’s become our go-to tool for live support, though sometimes the customization options feel a bit limited.
Lynda H.
Worth the investment
The pricing felt a bit steep at first, but the boost in customer chats made it totally worth it for my small biz. Definitely seen a solid return on what I pay each month.
Mauro M.
Simple and effective chat tool
Tried Intercom and Drift before, but Olark felt way simpler to set up and customize without needing a dev. The chat interface is clean and doesn’t slow down my site like some others did, though I wish the mobile app was a bit more reliable. Overall, it fits nicely for smaller teams who want straightforward live chat without a ton of extra fluff.
Kerry T.
Streamlined customer support flow
Our support team was constantly overwhelmed with simple questions that slowed down handling more complex issues. Olark’s chat system helped us quickly answer common queries and route tougher ones to the right people, which seriously improved our response time without adding extra staff. It made a noticeable difference in how smoothly we manage customer conversations.
Katie G.
Quick and smooth setup
Getting Olark up and running was surprisingly quick—I had it installed and chatting on our site within about 15 minutes. The onboarding guides were clear without being overwhelming, and the interface felt intuitive enough that I didn’t need to dig into support much. Overall, the setup didn’t slow me down, which was a relief.
Yuya K.
Live chat is a winner
The live chat feature makes it really easy to connect with customers in real time, which has helped speed up support a lot. The integrations with our CRM are useful, though setting them up took a bit longer than I expected.
Hans V.
Mixed setup experience
Getting Olark set up was a bit of a mixed bag for me. The initial onboarding was quick and easy, but integrating it with our site took way longer than expected and felt kinda clunky at times.
Benedikt W.
Solid chat tool with steady improvements
Started using Olark about four years ago for customer support on my small e-commerce site. Over time, the interface has become more user-friendly and the reporting tools have definitely improved, making it easier to track chat performance. I appreciate how responsive their team is when it comes to updates and fixing bugs. The only downside is that some integrations still feel a bit clunky compared to newer chat platforms.
Karlheinz Z.
Great chat, meh reporting
The real-time chat feature is exactly what we needed to connect with customers quickly, and the customization options for the chat widget make it fit nicely on our site. The reporting tools could use some improvement though, sometimes they feel a bit limited.