Customer Reviews (10)
Luna C.
Helped Manage Chat Overload
Our support team was overwhelmed trying to handle multiple chat requests at once, and Olark’s real-time notifications and chat routing made it way easier to manage conversations without missing anyone.
Clare M.
Great for catching missed chats
Our customer support team was constantly missing chats during peak hours, which frustrated both us and our clients. Olark's real-time notifications and easy-to-use interface helped us catch every message and respond quickly, cutting down response times drastically.
Lacey M.
Great chat widget, decent insights
The chat widget is super easy to customize and fits perfectly on our site. The visitor insights help us tailor conversations, though sometimes the reporting dashboard feels a bit clunky.
Alain D.
Good for team chat
Our team of 8 switched to Olark last quarter, and getting everyone on board was easier than expected. The live chat really helped us collaborate faster on customer questions, though sometimes the notifications can get a bit overwhelming.
Demétrio M.
Solid tool for team chat
Our team of 8 adopted Olark for live chat support, and getting everyone to use it was easier than expected since it’s pretty straightforward. It’s helped us collaborate better on customer questions, though sometimes the notifications can be a bit overwhelming.
Audrey W.
Eased chat overload quickly
We were drowning in customer questions during peak hours and it was impossible to keep up. Olark helped by letting us handle multiple chats at once and even set automated greetings that got people talking right away. It’s made a noticeable difference in how fast we respond, though sometimes the mobile app lags a bit.
Satoshi O.
Reliable chat with steady improvements
Started using Olark about 3 years ago when we needed a simple chat solution for our website. Over time, it’s gotten smoother and the interface feels cleaner, which makes managing chats easier during busy hours. The integration with our CRM has improved a lot, though sometimes I wish the reporting features were a bit more detailed. Overall, it's been a solid tool that’s only gotten better, and the occasional quirks haven’t been a dealbreaker for us.
Leni S.
Consistent and improving chat tool
Started using Olark about five years ago, and I’ve seen it get steadily better with new features that actually make my day-to-day easier. The chat interface has become more user-friendly, and their reporting tools have improved a lot, making it simpler to track customer interactions. Overall, it’s reliable and keeps evolving in a way that fits how I work.
Esme B.
Great for team chat support
Our team of about 10 started using Olark last quarter to handle customer chats during peak hours. Getting everyone up to speed was easier than I expected, and it’s really helped us keep conversations organized and quick, especially when multiple people jump in to help a customer.
Isla S.
Solid chat tool for teams
Our team of about 10 started using Olark mainly to handle customer questions live on our site, and it really helped smooth out communication between support and sales. Getting everyone on board took a couple of weeks since some were used to email only, but once we saw how easy it was to jump in on chats and tag conversations, adoption picked up quickly. The collaboration features, like shared notes and real-time typing indicators, made it easier for us to jump into conversations without stepping on each other’s toes. Overall, it’s made our workflow more efficient, though the reporting could be a bit more detailed.