Customer Reviews (10)
Esme W.
Good customization, clunky reports
The chat customization options are really handy and helped match our site’s look, but the reporting dashboard feels outdated and clunky to navigate.
Yuta I.
Simple, effective live chat
Tried Zendesk and Intercom before settling on Olark because its interface felt a lot simpler to manage day-to-day. The chat customization and reporting features stood out, making it easier to track customer questions without getting overwhelmed.
Tahlia J.
Effective chat, decent reporting
The real-time chat feature is exactly what we needed to connect with visitors quickly, and it’s super easy to customize the look to match our site. The reporting tools are helpful but could use a bit more detail to track visitor behavior better.
Holger S.
Helped with chat overload
We were drowning in customer inquiries on our website and needed a way to manage live chats more efficiently. Olark helped by centralizing all messages so our small support team could respond faster without missing anyone. However, the reporting features were really basic and didn’t give us the insights we needed to improve response times or customer satisfaction. Plus, the customization options felt limited, which made the chat widget stand out awkwardly on our site.
Marius G.
Solid chat tool over time
Started using this about five years ago, and it’s definitely gotten smoother and more reliable with each update. The chat interface feels more intuitive now, making it easier for my team to handle customer questions quickly.
Nina M.
Simple and effective chat tool
I tried Zendesk Chat and LiveChat before settling on Olark, mainly because Olark felt more straightforward and less cluttered in the interface. Setting up was a breeze, and the real-time visitor insights helped us engage customers more naturally. While Zendesk had more features, it felt a bit overwhelming and more than we needed for our small team. Olark strikes a nice balance between simplicity and functionality, which is why it worked better for us.
Nicola K.
Great value for small teams
Olark's pricing caught me off guard at first since it’s not the cheapest option out there, but after using it for a few months, I feel like it’s definitely worth the investment. The features and ease of use have helped us respond to customers much faster, which has directly impacted our sales growth. For small teams like ours, it provides great value without overwhelming us with unnecessary extras. Overall, the return on investment has been solid given the boost in customer engagement we've seen.
Philippa K.
Smooth team chat tool
Our team of about 12 started using Olark a few months ago after our manager pushed for a more unified chat tool for customer support. Getting everyone on board took some time because a few folks were used to older platforms, but once we saw how easy it was to tag conversations and transfer chats between teammates, adoption really picked up. It’s helped us work more smoothly together, especially when multiple people need to jump in on tricky customer questions. The only hiccup has been occasional lag during peak hours, but overall it’s made collaboration and response times better across the board.
Harald H.
Great for team chat support
Our team of 8 started using Olark a few months ago for live support chats, and getting everyone to adopt it was surprisingly smooth. It’s helped us collaborate better on customer issues, though occasionally the interface feels a bit clunky during busy times.
Evert V.
Worth the investment overall
The pricing for Olark felt a bit steep at first, especially for a smaller operation like mine, but it quickly proved its worth. The tools it offers have helped me connect with customers in ways that really boost sales, so the return on investment has been solid. I think it’s great value if you’re serious about improving your live chat support without juggling too many complicated features. That said, if you’re just starting out or have a tight budget, it might feel like a stretch initially.