Customer Reviews (10)
Luca H.
Great live chat, reporting could improve
The live chat feature is exactly what we needed for quick customer support. It’s super easy to set up and the notifications make sure we never miss a message. I wish the reporting tools were a bit more detailed though, since I sometimes struggle to pull the exact data I want. Overall, it’s been a solid tool for staying connected with visitors in real time.
Kerry G.
Solid value for cost
Olark’s pricing feels fair compared to similar chat tools I've tried, especially for small teams. While it might seem a bit pricey upfront, the boost in customer engagement has definitely paid for itself in the long run. The features are straightforward and useful without overwhelming you, making it a solid investment if you want to improve support without breaking the bank.
Cesar C.
Smooth and quick setup
Getting Olark up and running was surprisingly straightforward. The onboarding guided me through the main features without overwhelming me, and I had the chat widget live on our site in under 20 minutes. There was a slight learning curve when customizing the chat behavior, but the support docs helped clear things up quickly. Overall, it felt more like a smooth process than a chore.
Vianney M.
Great customization and monitoring
The chat customization options really stood out for me—being able to tweak the look and feel to match our brand was a huge plus. I also liked the real-time visitor monitoring, which made it easy to jump into conversations at just the right moment. The only hiccup was that the reporting tools felt a bit limited for digging deeper into chat performance, but overall it’s solid.
Ivy B.
Quick Customer Support Fix
Our small ecommerce site was losing potential customers because we couldn’t respond to questions fast enough. Olark’s chat made it easy for one of us to jump in instantly and clear up doubts, especially about shipping times and product details. It’s helped boost our conversion rate without adding much extra work on our end.
Dakota S.
Quick and straightforward setup
Getting Olark up and running was surprisingly quick—I had the chat widget live on our site in about 15 minutes. The onboarding process guided me well without feeling overwhelming, and I didn’t hit any major snags while customizing the setup. There was a small learning curve with some of the advanced features, but overall it was smooth sailing.
Nicola M.
Good value for small teams
Olark's pricing felt a bit steep at first, but the boost in customer response time made it totally worth it for our small biz. Definitely seen a solid return on what we pay each month, even if the setup took a bit longer than expected.
Clare K.
Quick and easy setup
Getting Olark up and running was surprisingly straightforward. The onboarding guided me through the main steps without any confusion, and I had the chat widget live on my site within about 15 minutes. There was a small learning curve figuring out how to customize some features, but nothing too complicated. Overall, it felt like a smooth process from start to finish.
Kenzo D.
Great widget, slow reports
The chat widget customization works great and really helps match our site’s look without any hassle. The reporting feature is useful too, though sometimes the data takes a bit longer to update than I'd like.
Emil H.
Great for team chat support
Our team of eight started using Olark after our manager pushed for a better way to handle live customer questions. It took a bit for everyone to get comfortable, but now it really helps us collaborate in real time and share notes quickly. The chat logs have been a lifesaver for keeping track of recurring issues across the team.