Customer Reviews (10)
Alistair B.
Best for complex workflows
Switched from Jira Service Management to ServiceNow after our team kept hitting limits with customization and scalability. Compared it also to BMC Remedy, but ServiceNow’s interface felt more intuitive and the workflow automation is way more flexible for our complex needs. Sure, it took some time to get used to all the features, but once setup, it really cut down the back-and-forth and manual work. Only downside is that initial setup can be a bit overwhelming without solid training.
Frederick E.
Great for team collaboration
Our team of 8 switched over to ServiceNow last year and it’s been smooth overall. Getting everyone on board took some time since a few people found the interface confusing at first, but now it really helps keep track of requests and makes collaboration easier.
Mary H.
Finally streamlined IT support
Our IT team was constantly overwhelmed with tracking and resolving support tickets, which caused delays and frustrated users. ServiceNow helped us centralize all requests in one place and automate task assignments based on priority and availability. Now, issues get resolved much faster, and the visibility into each ticket's status has dramatically improved our team's efficiency. It’s made a noticeable difference in how smoothly our support process runs day-to-day.
Larry S.
Worth the investment
ServiceNow isn’t cheap, but the boost in efficiency we’ve seen makes it worth every penny. It took a bit to get everything set up, but the return on investment has been clear—fewer bottlenecks and happier teams. For what it delivers, it’s definitely great value if you’re serious about streamlining work.
David G.
Solved Our Ticket Chaos
Our IT team was totally overwhelmed by tracking support tickets across different departments, leading to missed requests and slow responses. ServiceNow helped us centralize everything and automate prioritization, so issues get handled way faster now—and the dashboard makes it easy to see progress at a glance.
Asami N.
Worth the investment
ServiceNow isn’t cheap by any means, but in my experience, the cost really reflects the value you get. The platform has helped us automate so many manual tasks that the return on investment showed up faster than expected. For a growing company, it’s definitely worth the upfront expense because it saves hours of work every week and reduces errors across the board. While the pricing might scare smaller teams, I found it pays for itself quickly once you start using it properly.
Shirley P.
Solved Our Ticket Chaos
Our IT team was constantly overwhelmed with tracking and resolving service requests, which caused delays and frustrated users. ServiceNow helped us centralize and automate the ticketing process, making it way easier to assign, prioritize, and close issues quickly. The dashboards gave real-time visibility, so we no longer had to chase updates manually. It honestly transformed how we handle support and cut our resolution times in half.
Otto W.
Smooth team collaboration boost
Our team of about 12 started using ServiceNow last year to manage IT requests, and getting everyone on board was smoother than I expected. It really helped us keep track of tasks and improved how we collaborate across departments. The whole department switched over after seeing the immediate benefits, which made our workflows way less chaotic.
Luke R.
Makes IT life easier
ServiceNow has honestly made managing our IT stuff way less of a headache. The interface took a bit to get the hang of, but once you're in, tracking tickets and automating workflows is super smooth. I especially like how customizable it is without feeling overwhelming. Definitely feels like it saves me a bunch of time every week.
Jack H.
Good value for the money
The pricing felt a bit steep at first, but after a few months it clearly paid for itself with the time saved and fewer errors. For our mid-sized team, it struck a good balance between cost and functionality—definitely good value for what we get. If you're expecting something cheap, this might not be it, but the ROI has been solid so far.