Customer Reviews (10)
Lysander M.
Streamlined Team Workflow
Our team of about 12 shifted to ServiceNow last year after management pushed for a more unified platform. Getting everyone up to speed took a few weeks because not everyone was tech-savvy, but after that, it really helped streamline how we track issues and requests. Collaboration improved since everything is centralized and visible to the whole department. The only hiccup is that sometimes the interface feels a bit clunky when navigating between modules.
Steve B.
Great workflow automation
The workflow automation in ServiceNow really saved us a ton of time, especially in handling repetitive IT tasks. Setting up custom flows was surprisingly straightforward, even for someone who's not super technical. The reporting feature is solid too, though sometimes it takes a bit longer to load complex reports than I’d like. Overall, it’s been a huge help in keeping our team organized and responsive.
Roger R.
Streamlined IT ticketing system
Our IT team was drowning in endless manual ticket tracking and slow response times, which made it tough to keep up with urgent requests. Switching to ServiceNow really streamlined our workflows by automating the ticket routing and giving us clear visibility into each issue's status. It cut down our average resolution time significantly and made it much easier to prioritize what mattered most. The learning curve was a bit steep at first, but once we got the hang of it, things ran much smoother.
Johannes A.
Smooth and straightforward setup
Getting ServiceNow up and running was smoother than I expected. The onboarding materials were clear, and I had the basics set up within a few hours. There’s a bit of a learning curve with some of the advanced features, but overall it was pretty straightforward.
Christian P.
Reliable and Improving Constantly
Started using ServiceNow about six years ago, and honestly, it's been a game changer for how we handle IT requests and workflows. Over time, the platform has only gotten smoother and more intuitive, with new features that actually feel useful, not just added for the sake of updates. The ability to customize dashboards and automate routine tasks has saved us countless hours, and support has generally been responsive when needed. It’s clear they listen to user feedback and keep improving, which makes sticking with them an easy choice.
David B.
Worth every penny for ROI
ServiceNow isn’t the cheapest tool out there, but the way it streamlines workflows and cuts down on manual tasks has honestly saved us a ton of time and hassle. The ROI kicked in faster than I expected, especially when you consider how much it reduced errors and improved communication across teams. For the level of customization and support, it really feels worth every penny. If you’re running a mid-sized company looking to get organized, it’s a solid investment that pays off.
Wesley B.
Super easy and efficient
Really love how smooth everything runs, and setting up workflows was way easier than I thought. Saved me a bunch of time for sure.
Montgomery C.
Helped with IT ticket chaos
Our IT team was constantly getting overwhelmed by ticket prioritization and tracking issues. ServiceNow helped us finally organize and automate workflows, cutting response times by a good chunk and making it way easier to keep track of what’s urgent.
Ruben F.
Consistently improving platform
Started using ServiceNow about 6 years ago, and honestly, it's only gotten better with time. The platform keeps evolving in ways that actually make my day-to-day easier, not more complicated, which is refreshing. I especially appreciate how the interface has become more intuitive, and the automation features have really stepped up since I first started. Only downside might be that some updates take a bit to get used to, but overall it's been a solid tool for our team.
Stephanie S.
Smooth team adoption and collaboration
Our team of about 10 shifted to ServiceNow a few months ago, and honestly, the transition was smoother than I expected. Getting everyone on board took some initial push — our manager insisted we try it out for better tracking — but once the team saw how it streamlined our ticket management, adoption really picked up. Collaboration feels much easier now since all requests and updates are in one place, which cuts down on emails and confusion. It’s been a solid improvement for how we handle daily tasks and communicate across departments.