Customer Reviews (10)
Emma F.
Smooth team switch
Our team of 10 switched to ServiceNow last year and honestly, getting everyone on board was easier than I expected. It’s helped us keep track of tasks way better and makes collaborating across departments less of a headache.
Rebecca Y.
Consistently improving platform
Started using ServiceNow about 6 years ago, and it’s impressive how much smoother and more intuitive it’s become with every update. The platform handles our workflows seamlessly, and the improvements over time have made day-to-day tasks way less of a hassle.
Geoffrey C.
Streamlined Team Collaboration
Our team of about 12 switched to ServiceNow earlier this year after our manager pushed for a unified platform to track IT requests and projects. Getting everyone on board was smoother than I expected because the interface is pretty intuitive, and it made collaboration way easier by keeping everything in one place. Communication improved since we could assign tasks directly and see updates in real time, which cut down on the back-and-forth emails. Overall, it’s been a solid upgrade that really helped us stay aligned and get things done faster.
Sean M.
Workflow Automation is a Game-Changer
The workflow automation in ServiceNow really cut down the time our team spends on repetitive tasks, which was exactly what we needed to boost productivity. Also, the incident management feature is incredibly intuitive and makes tracking issues straightforward. I’ve found the reporting tools helpful for getting quick insights, though sometimes the customization options can be a bit overwhelming at first. Overall, it’s made juggling multiple projects much smoother.
Emily D.
Best for workflow automation
Tried Jira Service Management and BMC Remedy before, but ServiceNow just nails the workflow automation and user interface. It’s way easier to customize without needing a ton of coding, which saved us a lot of time compared to the others.
James R.
Worth the investment
The pricing felt a bit steep at first, but the way it streamlined our workflows made it worth the cost. Definitely saw a solid return on investment within a few months.
Christian K.
Best for Complex Workflows
We tried Jira Service Desk and Zendesk first but switched to ServiceNow because it handles complex workflows way better and the automation saved us a ton of time. The interface took a bit to get used to, but overall it’s way more powerful for our needs.
Jesse K.
Steady improvements over time
Started using ServiceNow about five years ago, and I’ve noticed steady improvements in its interface and automation capabilities. It’s become more reliable and easier to customize without feeling overwhelmed.
Andrew C.
Smooth setup, easy onboarding
Getting ServiceNow up and running was actually smoother than I expected. The onboarding materials were clear, and I had the basics set up within a couple days. There was a bit of a learning curve diving into the more advanced features, but overall it was an easy start.
Spencer D.
Workflow and Reporting Shine
The workflow automation feature has saved us so much time by handling routine tasks without any hiccups. I also really appreciate the reporting tools—they’re straightforward and customizable, which makes tracking progress way easier for the whole team.