Customer Reviews (10)
Maria R.
Best fit for complex workflows
Tried Jira Service Management and BMC Remedy before, but ServiceNow just clicks better for our team—it's way easier to customize workflows without needing a ton of help. The UI isn’t perfect, sometimes feels a bit clunky, but overall it handles everything we throw at it much smoother.
Tarquin L.
Best for complex workflows
We initially tried Jira Service Management and BMC Remedy, but ServiceNow just felt way more intuitive for our team, especially when handling complex workflows. The customization options are robust without being a headache to set up, and the integration with other systems actually works smoothly, which was a big pain point before. Sure, it took a bit to get everything dialed in exactly how we wanted, but once it was up and running, it’s been rock solid and saved us a lot of time. Honestly, the reporting features alone make it worth it for how clear and detailed the data is.
Derek M.
Simplified our IT workflow
Our IT team was totally overwhelmed with tracking service requests and managing approvals manually, which caused delays and confusion. ServiceNow streamlined all those workflows in one place, making it way easier to assign tasks and keep everything visible. It honestly cut down our response time by at least half, which was a huge relief.
Katelyn C.
Solid tool with steady improvements
Started with ServiceNow about 5 years ago and it's definitely gotten smoother and more reliable over time. Some updates took a bit to get used to, but overall it’s helped streamline how we handle IT requests pretty well.
Jose S.
Great for team collaboration
Our team of about 12 started using ServiceNow when the management pushed for better workflow tracking, and honestly, it made a huge difference in how we collaborate. Getting everyone on board was surprisingly smooth since the interface is pretty intuitive, and now we can easily track requests and updates without endless emails. It’s been a real boost for keeping everyone aligned and cutting down on missed tasks.
Gerard G.
Smooth Setup and Onboarding
Getting everything set up with ServiceNow was smoother than I expected. The onboarding process included helpful guides and support that made it easy to understand the key features without getting overwhelmed. It did take a couple of days to fully customize everything to our needs, but the initial setup wasn’t complicated. Overall, it felt intuitive enough that the learning curve wasn’t too steep.
Kaitlyn B.
Consistently improving over years
Started using ServiceNow about 7 years ago, and it’s impressive how much smoother and more intuitive it’s become. The platform has really grown with our company’s needs, making workflows easier without a ton of extra hassle. Definitely improved from when I first started, and support has been solid too.
Koby W.
Workflow and reporting win
The workflow automation is exactly what we needed to cut down manual tasks, really saved us a ton of time. The reporting dashboards are super clear and easy to customize, though sometimes they take a moment to load.
Clive S.
Incident Management & Automation Shine
The incident management feature in ServiceNow has really streamlined how we handle IT issues, making it much easier to track and resolve tickets quickly. I also appreciate the automation workflows; setting up simple rules to route tasks and send notifications saved us a ton of time. The interface feels intuitive, which helped my team adapt fast without much training. Overall, these two features have made a noticeable difference in our daily operations.
Amber B.
Worth Every Penny
ServiceNow is definitely a bit pricey, but from my experience, it's worth every penny. The automation and tracking have saved my team so much time, which easily pays for the cost. For what we get in return, the ROI is solid, especially if you use it fully.