Customer Reviews (10)
Joe G.
Good value for the cost
ServiceNow feels a bit pricey upfront, but in my experience, it really pays for itself with how much time it saves our team. For the level of automation and support we get, it's definitely worth the investment, especially once you start seeing the ROI in streamlined workflows.
Martha O.
Solid and easy to use
ServiceNow’s interface is pretty straightforward and makes managing tasks way easier than I expected. Took me a bit to get the hang of some features, but once I did, it pretty much nailed what I needed for tracking stuff and getting things done.
Cynthia R.
Smooth and reliable tool
Honestly, ServiceNow surprised me with how smooth it is to set up and use day-to-day. I mostly use it for tracking IT tickets and it just works without a ton of extra hassle. Sometimes the UI feels a bit clunky but nothing that kills the vibe. Overall, really solid for keeping things organized and on track.
Justin H.
Best for flexible IT workflows
Switched from Jira Service Management after struggling with its limited automation options and clunky UI, and ServiceNow has been a game changer. Compared it to BMC Remedy as well, but ServiceNow’s flexibility and ease of customizing workflows really stood out for our IT team. The platform feels more intuitive for both admins and end users, plus the reporting capabilities have saved us a ton of time. It’s been smooth to scale as our needs grew, which made sticking with it an easy decision.
Owen H.
Helped with ticket chaos
Our IT team was drowning in tracking support tickets and missed deadlines until we switched to ServiceNow. It helped organize requests better, but the interface is clunky and has a steep learning curve that slowed us down initially.
Connor P.
Easier Team Collaboration
Our team of 12 switched over to ServiceNow last year, and getting everyone to actually use it was smoother than I expected. It’s helped us keep track of tasks and collaborate without endless email chains, which has been a real time-saver.
Gerald K.
Workflow and Reporting Win
The workflow automation setup is smooth and intuitive, saving us a ton of time on repetitive tasks. Also, the reporting dashboards give clear insights without much customization needed.
Miyuki K.
Really smooth workflows
Honestly surprised how smooth setting up workflows was, didn’t expect it to be that intuitive. Took a bit to get used to some of the menus but once you get the hang of it, everything clicks. Definitely saved me a bunch of time on ticket handling.
Harold K.
Great automation, dashboard needs work
The workflow automation is exactly what we needed to streamline processes, but the reporting dashboard could be more intuitive and flexible.
Philip C.
Worth the investment
ServiceNow costs a bit more than some other options, but the time it saves our team and the way it streamlines processes more than make up for it. We've seen a clear return on investment because it reduces manual work and helps us keep everything organized. Definitely worth the spend if you need a reliable platform that scales with your needs.