Customer Reviews (10)
Jackson C.
Streamlined Ticket Management
Our IT team was constantly swamped with handling ticket prioritization manually, which often caused delays and confusion. ServiceNow helped us automate the entire ticket workflow, making it much easier to track urgent issues and assign tasks without micromanaging every step. Since implementing it, we've cut down response times significantly and the team feels less overwhelmed. The learning curve was a bit steep at first, but once we got the hang of it, the system really took a lot of pressure off our daily operations.
Hailey H.
Workflow and Reporting Shine
The workflow automation in ServiceNow has saved us so much time by handling repetitive tasks seamlessly. The reporting feature is also really straightforward, making it easy to track progress without digging through complicated menus.
Owen W.
Worth the investment
The pricing is definitely on the higher side, but the efficiency gains we've seen make it worth the cost. It took some time to get everything set up, but the return on investment is clear now, especially with how much time it saves our team daily.
Nolan O.
Great for complex workflows
I switched from Jira Service Management to ServiceNow and the difference was noticeable, especially in how customizable the workflows are. Compared to Freshservice, ServiceNow handles complex, multi-department processes more smoothly, which was a big factor for us. The learning curve was a bit steep at first, but once we got past that, the platform really started to shine with its automation features and reporting capabilities. Overall, it’s reliable and fits well for larger teams needing more than just basic ticketing.
Neil M.
Great for Team Collaboration
Our team of about 12 started using ServiceNow when our manager insisted we needed a better way to track IT requests. At first, getting everyone on board was a bit rough since people were used to emails and spreadsheets, but once the basic workflows were set up, it really improved how we collaborate. Now, requests don’t get lost, and we can see progress in real time, which has cut down on follow-up emails a lot. The whole department actually switched over after seeing how much smoother things ran with it.
Alice M.
Good value for the cost
It’s a bit pricey upfront, but the automation features have saved us a ton of time, so overall it’s worth the investment. Took a while to see full ROI, but now it feels like it pays for itself.
Hudson H.
Fixed Our Ticket Chaos
Our IT team was constantly overwhelmed with manual ticket tracking, causing delays and missed requests. ServiceNow automated our workflow and gave us clear visibility, cutting down response times dramatically.
Bartholomew A.
Smooth and manageable setup
Setup was straightforward and the onboarding materials really helped me get the hang of things quickly. It took a couple of days to feel fully comfortable, but the learning curve wasn’t too steep.
Amy K.
Smooth setup with minor learning curve
Getting started with ServiceNow was surprisingly smooth. The onboarding resources were clear and helped me understand the basics without feeling overwhelmed. Setting up the core modules took a couple of days, but the platform’s interface made navigation pretty straightforward. There was a bit of a learning curve with some of the more advanced features, but overall it was manageable and definitely worth the effort.
Luke J.
Cleared IT support backlog
Our team used to get buried under countless IT support requests, making it tough to prioritize and track anything. ServiceNow helped us automate ticket routing and gave full visibility to everyone involved, so nothing slips through the cracks anymore. It saved us hours each week and finally brought some order to the chaos.