Customer Reviews (10)
Emma E.
Streamlined team collaboration
Our team of about 12 switched over to ServiceNow last year, and it really helped streamline how we track requests and incidents. Getting everyone to use it consistently took a bit of nudging, but once people saw how much easier collaboration became, adoption picked up quickly. It’s made communication across departments smoother, though the interface can feel a little clunky at times.
Roger F.
Great for team collaboration
Our team of about 12 people started using ServiceNow a few months ago after our manager pushed for a more unified way to track issues and requests. Getting everyone on board took some time since not everyone was comfortable with the new system at first, but once we got the hang of it, collaboration improved noticeably. It really helped us keep all communication and updates in one place, which cut down on a lot of back-and-forth emails. I do wish the interface was a bit more intuitive though, as some features feel a bit clunky.
Alastair H.
Smooth setup, slight learning curve
Setup was actually pretty smooth, took me a couple days to get everything configured the way we needed. The onboarding materials helped a lot, though there was a slight learning curve getting used to all the options.
Jake O.
Super handy and reliable
Honestly, ServiceNow has been a lifesaver for keeping all our IT requests organized. The interface isn’t super flashy but it’s really straightforward to use, which makes managing tickets way less of a hassle. I also love how customizable it is—definitely helped us tailor things to fit exactly what our team needs. No complaints here, just smooth and reliable.
David H.
Smooth and straightforward setup
The setup was surprisingly straightforward and didn’t take long at all—had it up and running within a couple of days. The onboarding materials were clear and really helped flatten the learning curve, so our team felt confident quickly. Definitely made what could have been a headache much smoother than expected.
Percival N.
Worth the investment
The pricing felt a bit steep at first, but once we saw how much time and effort it saved across teams, it quickly justified itself. For our department, the ROI was clear within just a few months thanks to streamlined workflows and fewer manual tasks. It’s definitely an investment, but one that’s brought real value and made daily operations smoother. If you’re looking at long-term gains, it’s worth every penny.
Terry G.
Great for team workflow
Our team of about 12 switched to ServiceNow last year, and honestly, it made a huge difference in how we handle requests and track progress. Getting everyone on board wasn’t too tough because once people saw how much easier it was to follow up on issues and communicate across departments, adoption just clicked. The transparency it brings to workflows really helped reduce confusion and duplicated efforts. Plus, having everything in one place means fewer emails and faster resolutions overall.
Donna L.
Streamlined ticket management
Our IT team was constantly overwhelmed with tracking and resolving tickets, which slowed down support significantly. ServiceNow helped centralize and automate those processes, making it way easier to prioritize and close issues faster.
Walter T.
Smooth and straightforward setup
Getting ServiceNow up and running was surprisingly straightforward. The initial setup took a couple of days, which felt reasonable given the platform's complexity, and their onboarding materials really helped smooth out the learning curve. I appreciated how intuitive the interface was once I got past the basics, and having access to community forums made troubleshooting easier. All in all, it felt like a solid investment of time that paid off quickly.
Willy K.
Centralized but clunky system
Our IT team was drowning in tracking and managing service requests manually, and ServiceNow helped centralize everything in one place, which definitely made visibility easier. However, the platform felt overly complex and slow to customize for our specific workflows, so it ended up creating more frustration than it solved in the long run.