Customer Reviews (7)
Åke K.
Reliable and improving constantly
Started using this platform over 7 years ago, and it has improved a lot in terms of usability and integration capabilities. Everything just feels smoother now, making my daily workflows much easier to manage.
Nicholas W.
Workflow and Reporting Win
The workflow automation feature saves me so much time by handling repetitive tasks seamlessly, and the reporting tools make it easy to track everything without hassle.
Jordan H.
Best for IT workflows
Switched from Jira Service Management and Zendesk, and ServiceNow just clicked better for our IT workflows. The interface is cleaner and handling complex automation rules feels way less of a headache here. Only wish the mobile app was a bit more reliable, but overall it’s been a solid upgrade for our team.
Jayden M.
Smooth Setup and Onboarding
Getting ServiceNow up and running was surprisingly straightforward. The onboarding process guided me through the basics clearly, and I was able to configure the core modules within a couple of days without too much back and forth. There was a bit of a learning curve when diving into some of the advanced features, but overall, the setup felt manageable and the documentation was helpful when I got stuck. Definitely worth the effort to get everything tailored to our needs.
Sonny M.
Great for team collaboration
Our team of ten switched to ServiceNow last year, and it really helped us keep track of requests without losing info. Getting everyone on board took a bit of patience, but once we settled in, collaboration improved noticeably.
Bobby M.
Good value for the cost
ServiceNow isn’t the cheapest option out there, but in my experience, it’s money well spent given how much it streamlines our workflows. The platform has saved us countless hours, which more than makes up for the upfront cost. For smaller teams, it might feel a bit pricey, but the ROI over time really justifies the investment. Overall, it’s a solid choice if you’re looking for something reliable and scalable.
Donald B.
Incident Management Needs Work
The Incident Management feature is clunky and unintuitive, making it hard to track issues properly. Also, the reporting tools feel outdated and crash frequently, which is frustrating when you need quick insights.