Customer Reviews (10)
Haley W.
Smooth and straightforward setup
Getting ServiceNow up and running was smoother than I expected. The onboarding team was really helpful and walked me through the key steps without making things feel overwhelming. There was a bit of a learning curve with some of the more advanced features, but the initial setup took just a couple of days and was totally manageable. Overall, I appreciated how accessible the platform felt right from the start.
Cheryl D.
Smooth workflow and incident tools
The workflow automation feature in ServiceNow has saved my team so much time by handling repetitive tasks seamlessly. I also really appreciate the incident management tool — it’s intuitive and makes tracking issues straightforward. The interface feels clean and responsive, which helps keep things moving without frustration.
Karen M.
Streamlined IT ticketing process
Our IT team was constantly overwhelmed with tracking and resolving support tickets, which slowed down response times. ServiceNow helped us automate workflows and centralize requests, cutting down resolution time significantly and making it easier to prioritize urgent issues.
Rory C.
Workflow Automation Shines
The workflow automation feature really saved us time by simplifying complex processes without much hassle. The reporting tools are solid too, though sometimes they lag a bit when pulling big datasets.
Louis J.
Workflow automation needs work
The workflow automation in ServiceNow is a solid concept, but in practice it feels clunky and unintuitive. Setting up even simple flows takes way longer than it should, and the interface often feels bloated with unnecessary steps. On the bright side, the incident management feature is straightforward and does handle basic ticket tracking without much hassle. However, the slow performance and confusing setup make it frustrating overall.
Kenneth R.
Smooth and straightforward setup
Getting ServiceNow up and running was surprisingly smooth. The initial setup took a couple of days, mostly because I wanted to tailor it to our specific needs, but the onboarding materials and support made the learning curve much less steep than I expected. The interface is intuitive enough that I found myself figuring out a lot without needing to reach out for help. Overall, it felt like a solid balance between flexibility and ease of use.
Trevor D.
Great automation, reporting needs work
The workflow automation feature has really streamlined our daily tasks and saved a lot of time for the team. I also appreciate the reporting tools, which give clear insights but can sometimes feel a bit limited when trying to customize complex reports. Overall, it's been a solid tool that fits well with how we handle IT service management, though I’d like to see more flexibility in the analytics side.
Helen V.
Consistently improving platform
Been with them since 2015, and the platform has really grown in flexibility and ease of use. What started as a straightforward ticketing system now feels like a powerful tool that adapts well to our changing needs.
Thomas G.
Great automation, dashboard needs work
The workflow automation really cuts down on repetitive tasks, which saved us a ton of time. However, the reporting dashboard feels a bit clunky and could use a smoother interface.
Owen H.
Solid and reliable tool
ServiceNow actually surprised me with how smooth it runs for tracking all our IT requests. The interface isn’t the flashiest but it’s reliable and doesn’t crash on me, which is honestly a relief. Sometimes the setup can be a bit confusing and took me a minute to figure out, but once you get it going, it handles workflow stuff pretty well. Overall, a solid tool that does what I need without too many headaches.