Customer Reviews (10)
Adam H.
Ended Ticket Chaos Fast
Our IT team was drowning in endless ticket chaos and manual follow-ups before ServiceNow. Once we set it up, tracking and resolving issues became way smoother, and the automation cut down response times drastically. It actually helped us keep everything organized without losing any requests in the shuffle.
Russell T.
Great automation, UI could improve
The workflow automation feature in ServiceNow really helps keep our processes consistent and saves a lot of time. I also appreciate the reporting tools—they make it easy to pull insights without digging through tons of data manually. That said, the user interface can sometimes feel a bit clunky, especially when trying to customize dashboards, which slows things down a bit. Overall, it’s a solid platform that gets the job done well.
Evelyn H.
Streamlined IT Ticketing Process
Our IT team was constantly overwhelmed by managing multiple service requests manually, leading to missed deadlines and frustrated users. ServiceNow automated the whole ticketing process for us, making tracking and resolving issues way smoother and faster—it's been a total game changer in keeping things organized.
Colton W.
Solid for IT tracking
Been using it for tracking IT stuff and honestly it makes things way easier. Took a bit to get the hang of, but once you do, it’s smooth sailing.
Ryan G.
Smooth setup with minor hurdles
Getting everything up and running took a couple of days, but the onboarding materials really helped smooth out the bumps. The learning curve was there, but once you get past the basics, it feels pretty straightforward.
Paisley L.
Workflow Automation is a Game Changer
The workflow automation in ServiceNow has been a game changer for our team. Setting up complex approval chains used to take forever, but now it’s surprisingly straightforward and saves us tons of time. I also really appreciate the reporting tools—they give clear insights without needing to dig through raw data. The only hiccup is that the learning curve for some advanced features can be a bit steep initially, but once you get the hang of it, it’s smooth sailing.
Leo M.
Overpriced for the value
ServiceNow feels way overpriced for what you actually get. The licensing and add-ons quickly drive costs up, and despite some useful features, the return on investment just doesn’t justify the expense. For smaller teams or businesses watching their budgets, it’s hard to see this as a smart buy. Honestly, it ended up being more hassle than value in my experience.
Jason K.
Consistently improving and reliable
Started using ServiceNow about 6 years ago and gotta say it keeps getting better. The platform has evolved a lot, especially with their user interface improvements and automation features that have made daily tasks way smoother. Some of the integrations were a bit rough in the beginning, but they’ve really tightened that up over time. Overall, it’s been a solid tool for managing IT and workflows in our company without too many headaches.
Gareth H.
Solid and improving platform
Started using this about 5 years ago and it's definitely improved with every update. The platform feels more intuitive now, though sometimes features get a bit buried in menus.
Jacob S.
Solid but a bit clunky
Really easy to set up and customize, which saved me a bunch of headaches. Sometimes the interface feels a bit clunky, but overall it gets the job done without too much fuss.