Customer Reviews (10)
Harrison R.
Great for team collaboration
Our team of about 15 switched to ServiceNow last year, and honestly, getting everyone on board was smoother than I expected. The collaboration features have made tracking issues way more transparent, so nobody’s left guessing about progress. It’s definitely brought us closer as a team since we can all easily jump in and update tasks in real-time.
Christopher M.
Streamlined team collaboration
Our team of about 15 switched over to ServiceNow last year after management pushed for a unified platform to handle requests and incidents. Getting everyone on board wasn’t without its hiccups—some folks took longer to adapt, especially those less tech-savvy. Still, once we settled in, it really improved how we track and collaborate on tasks, cutting down on email back-and-forth. The visibility it gives the entire group has helped us stay aligned and respond faster to issues.
Benoit B.
Still improving after years
Been with them for over 6 years now, and the platform just keeps getting smoother and adding useful features without feeling bloated. Honestly, it’s rare to see something improve this consistently over time.
Alistair W.
Streamlined Workflows & Incident Tracking
The workflow automation in ServiceNow has completely changed how we handle service requests—it's intuitive and saves so much time. I also really like the incident management feature; it's straightforward and makes tracking issues easy for the whole team. Sometimes the reporting dashboard feels a bit clunky, but overall, the core features work exactly as I need them to.
Chloe P.
Smooth and straightforward setup
Getting everything set up with ServiceNow was surprisingly smooth. The onboarding helped me get the basics down quickly, and within a couple of days, I was comfortable navigating the platform. Definitely not as intimidating as I expected, which made the whole process much less stressful.
Casper C.
Solid choice for ITSM
Tried Jira Service Management and BMC Remedy before, but ServiceNow felt way more intuitive once you get past the initial setup. The reporting tools are solid, though sometimes customization options can be a bit overwhelming.
Albert P.
Smooth and straightforward setup
Getting ServiceNow up and running was surprisingly smooth. The onboarding team was really helpful, and I had the basics set within a couple of days. There was a bit of a learning curve with some of the advanced features, but overall, the setup process didn’t feel overwhelming at all.
Frederick M.
Incident Management & Workflow Win
The Incident Management feature really streamlines how our team tracks and resolves issues, cutting down response times noticeably. I also appreciate the automation capabilities in the Workflow Designer—it’s intuitive and saves a ton of manual effort. Overall, these tools have made a big difference in keeping everything organized and efficient.
Mary W.
Incident Management & Automation Shine
The incident management feature is a lifesaver for keeping our support team organized and on track. I also really appreciate the automation capabilities—setting up workflows has saved us so much time on repetitive tasks.
Brian W.
Solid platform with growth
Been using ServiceNow for over 5 years now and it’s definitely improved a lot, especially with their reporting features. Sometimes the interface feels a bit clunky, but overall it’s been reliable for managing our workflows.