Customer Reviews (10)
Joanne C.
Easy and pretty handy
Tidio’s chat setup was super easy and the automation actually saved me a bunch of time. Wish the mobile app was a bit smoother though.
Elena D.
Easy setup and flexible chatbot
I tried Intercom and Drift before settling on Tidio because its setup was way simpler and it didn’t slow down my site. The chatbot customization feels more flexible too, which helped me automate responses better without sounding robotic.
Fabien J.
Great for team chats
Our team of 8 switched to Tidio last quarter, and getting everyone on board was surprisingly smooth. It really helped us keep chats organized and improved how we share info during busy shifts.
Alexa R.
Difficult to adopt and clunky
Our team of about 10 was pushed to switch to Tidio by management, but honestly, getting everyone to actually use it was a nightmare. The interface felt clunky and unintuitive, which made collaboration slower rather than easier. A lot of folks ended up sticking to email or Slack because Tidio just didn’t fit well with our workflow. Overall, it felt like more of a hassle than a help for day-to-day communication.
Rylee W.
Saved Our Customer Support
Our support team was drowning in customer messages during peak hours, and Tidio helped us organize chats and automate replies so nothing slipped through the cracks. It's made handling high volumes way less stressful and improved our response time dramatically.
Bert V.
Instant customer support win
We were losing sales because customers had questions but no quick way to reach us. Tidio’s live chat helped us respond instantly and close deals faster, especially during busy hours when we couldn’t keep up by email alone.
Lacey T.
Great value for small teams
For what Tidio offers, I think it’s great value, especially if you run a small business or have a tight team. The pricing feels fair given the features, and I’ve seen a solid return on investment by using their chatbot to handle common questions, freeing up time for more important tasks. It might feel a bit pricey for freelancers or solo users, but for anyone looking to improve customer interaction without hiring extra staff, it’s worth every penny. The interface is easy to use, which saves time and avoids frustration with complicated setups.
Gersende P.
Quick and smooth setup
Getting Tidio up and running was surprisingly quick—had it live on our site in under 20 minutes. The onboarding guided me through the basics without any headaches, and while some advanced features took a bit to figure out, the overall learning curve was gentle.
Bonnie B.
Solid chat tool, easy setup
Tidio’s chat setup was super easy and honestly saved me a lot of time answering the same questions over and over. I like how it integrates smoothly with my website and the little automation bots actually feel helpful rather than annoying. Sometimes it lags a bit when the site gets busy but overall it’s solid and does what I need without much fuss.
Fanny B.
Reliable and improving chat tool
Started using Tidio about three years ago, and it’s been a solid tool that just keeps improving. The interface has become much more intuitive, making it easier to manage chats and automate responses without needing to dig through confusing menus. I appreciate how their updates feel like they’re actually listening to what users need rather than just adding random features. Definitely helped my small business stay connected with customers more efficiently.