Customer Reviews (10)
Maryam D.
Easy setup and solid chatbots
I gave Tidio a shot after messing around with Intercom and Drift, and honestly, Tidio felt way easier to set up and the chatbot responses were pretty solid. A few features are kinda hidden, but overall it made chatting with customers less of a headache.
Maryam C.
Quick and straightforward setup
Getting Tidio up and running was surprisingly quick—I had it integrated on my site within 20 minutes. The onboarding guided me through the basics well, and while there was a bit to learn, nothing felt overwhelming.
Jane W.
Easy setup and helpful chat
Tidio’s chat is super easy to set up and actually helps me keep up with customers without feeling overwhelmed. The automation features save me a ton of time.
Dick M.
Improves with time
Started using Tidio about three years ago, and it's only gotten smoother and more reliable since. The chat interface feels more intuitive now, and the automation options have really expanded, making my daily workflow easier. It’s nice to see a tool actually improve over time instead of staying stagnant.
Luuk T.
Saved us from missed chats
Our small online store was constantly missing customer questions because we didn’t have a good way to manage chats during busy times. Tidio helped by letting us automate responses and easily hand off conversations between team members, so no inquiry goes unanswered. The setup was surprisingly quick, and the chatbot actually feels natural, which keeps customers engaged. Honestly, it took a huge weight off our shoulders, especially during peak hours when we'd usually drown in messages.
Mila D.
Great value for small teams
For the price, Tidio offers solid value, especially for small businesses that need an easy-to-use chat tool without breaking the bank. I found that the features included in the basic plans cover most needs, and any time saved managing customer inquiries easily translates into better ROI. It’s definitely worth the investment if you want something reliable that scales with your team without hidden fees. While it might feel a bit steep at first, the boost in customer engagement makes it pay for itself quickly.
Cora L.
Helpful and user-friendly
Chatting with customers is way easier with Tidio. Took me a bit to get used to all the features, but once I did, it saved me a bunch of time. Definitely worth checking out if you want something simple but effective.
Shunsuke A.
Cut response times in half
Our support team was drowning in slow response times and juggling too many chat windows at once. Tidio helped us centralize all chats in one place and auto-respond to common questions, which cut our reply time in half. Still wish the mobile app was a bit smoother tho.
Joanne R.
Solid tool for team chat
Our team of 8 started using Tidio to manage customer chats and honestly, getting everyone to adopt it was smoother than expected. The integration helped us collaborate better on responses, though sometimes the notifications can get a bit overwhelming. Overall, it’s made handling support way less chaotic for us.
Claudine B.
Live Chat & Automation Shine
The live chat feature is exactly what we needed to keep up with customer questions in real time. Setting up automated responses was surprisingly straightforward, and it’s helped reduce the response time significantly. The integration with email notifications means I never miss a message, which has been a lifesaver during busy days. Overall, it’s made customer support feel way more manageable and personal.