Customer Reviews (10)
Shunsuke M.
Saved us from lost chats
Our small webshop was drowning in customer questions all over the place, and we kept missing messages. Tidio helped us centralize chats and even automate quick answers for common questions, which saved a ton of time. It’s been a relief to not worry about losing customers just because we couldn’t respond fast enough.
Matthias B.
Simple and effective chat tool
Tidio’s chat setup was super easy and the interface is pretty clean, which I liked. It’s been solid for handling customer questions without much hassle, though sometimes the automation feels a bit limited.
Susanne M.
Simple and effective chat tool
Tried Intercom and Drift before, but Tidio felt way more straightforward to set up and the chatbot customization was easier to figure out. The interface is clean and it runs smoothly, though sometimes the mobile app crashes on me.
Sadie H.
Reliable and improving chat tool
Started using Tidio about three years ago, and it’s been a solid tool throughout. Over time, they’ve added features that actually make sense for my day-to-day, like better chatbot customization and smoother integration with my website. The interface has become more intuitive too, which saves me time when responding to customers. Overall, it feels like the team listens and keeps improving without making things complicated.
Yoann L.
Great value for small teams
Tidio might seem a bit pricey at first, but for the features and ease of use, it’s worth every penny. Our small team found it super intuitive and the automation saved us hours each week, which definitely paid for itself in time saved. The pricing scales nicely too, so you’re not stuck paying for extras you don’t need. Overall, great value if you want a solid chat tool without a huge headache.
Audrey B.
Great for team chat
Our team of 8 switched to Tidio after the boss pushed for a better chat tool, and honestly it made collaboration smoother, though getting everyone to actually check the app was a bit slow at first.
Vanessa D.
Super handy chat tool
Tidio has been a total game-changer for keeping up with customer chats without needing to hire extra help. The setup was surprisingly quick, and I like how it actually feels intuitive instead of overcomplicated. Plus, the automation features save me a ton of time, which is awesome when things get busy. Honestly didn’t expect it to be this smooth and reliable!
Kinsley C.
Solid chat tool with smart automation
I tried LiveChat and Zendesk Chat before settling on Tidio, and honestly, Tidio felt more intuitive and flexible for what I needed. It’s easy to set up and the automation options helped reduce the number of simple questions we had to answer manually. The interface is clean without feeling too basic, which was a nice middle ground compared to the others. My only gripe is that some of the more advanced features require higher-tier plans, but overall it’s been a solid fit for our small team.
Flávio S.
Simple, effective chat tool
I gave Tidio a shot after trying Intercom and Drift, and honestly, it felt way more straightforward to set up and use on a daily basis. The chatbot customization is flexible without being overwhelming, which was a breath of fresh air compared to Drift’s complex interface. I also appreciate how well it integrates with my website without slowing things down, something I struggled with on Intercom. Overall, Tidio just fits smoothly into my workflow and keeps customer chats manageable without a steep learning curve.
Lyla R.
Solid value for growing teams
For the features offered, Tidio feels like a solid deal, especially for smaller teams trying to get their customer chats organized without breaking the bank. The pricing tiers make it easy to scale up, and we've definitely seen a return on investment through faster response times and happier customers. It’s not dirt cheap, but in my experience, it’s worth what you pay.