Customer Reviews (6)
Dorothée B.
Overpriced with poor value
Honestly, the pricing feels way too high for what you actually get. I expected better features or support for the cost, but it just didn’t deliver enough value to justify the monthly fee. Feels like I'm throwing money out the window with little return.
Rylee R.
Simple, effective live chat
I switched from Intercom to Tidio mainly because of the pricing and ease of setup, and honestly, it’s been a relief. Compared to Drift, Tidio felt more straightforward without sacrificing key features like chat automation and integrations with Shopify. The interface is clean and intuitive, which made training my team a breeze, plus the customer support has been surprisingly responsive. For what we need, it just works without all the extra fluff that can complicate things.
Vanessa P.
Simple and Effective Chat Tool
Switched from Intercom and Drift after getting frustrated with their pricing and complexity. Tidio just feels way more straightforward to set up and the chatbot automation hits the right balance between useful and easy to customize without overloading me with options.
Heinz B.
Quick and simple setup
Setup was straightforward and I had it up and running in under 30 minutes. The onboarding guides were clear, so getting familiar with the features didn’t take much effort.
Vicente B.
Great for Team Chat Support
Our team of about 12 people switched to Tidio last quarter after the boss pushed for a better way to handle customer chats. Getting everyone on board wasn’t as tough as I expected since the interface is pretty straightforward, and it integrated smoothly with our existing tools. It’s helped us stay on the same page during busy hours, especially with the shared inbox and quick replies. Honestly, it’s made team collaboration on customer issues way easier, though sometimes the mobile app lags a bit when switching conversations fast.
Weslei D.
Great chatbot and live chat
The chatbot customization is exactly what we needed to handle common questions automatically, saving a ton of time. I also really like the live chat feature, which is super easy to use and keeps the conversation flowing smoothly, though sometimes the mobile app can be a bit slow to load.