Customer Reviews (10)
Olle J.
Good tools but pricey
Drift’s pricing felt a bit steep for what we actually used it for, especially since our team is on the smaller side. While the tools are solid and helped us connect with prospects faster, I’m not sure the return justified the cost yet. It’s great if you have the budget and need quick engagement features, but for us, it’s a bit pricey and some parts we didn’t really tap into. Overall, decent value but I’d like to see more flexibility in the pricing tiers.
Esme Y.
Great for team collaboration
Our team of about 15 started using Drift last quarter, and getting everyone on board took a couple of weeks but it really improved how we handle customer questions in real time. It’s made collaboration smoother, especially between sales and support, though sometimes the notifications can get a bit overwhelming.
Stephana W.
Better workflow customization
Tried Intercom and HubSpot chat before, but Drift felt more intuitive and less clunky when setting up automated workflows. The ability to customize conversations without diving into complicated coding really stood out. The only downside is the occasional lag during high traffic times, but overall it’s made handling leads way smoother.
Lynda G.
Helped with quick replies
Our team was drowning in missed customer questions during peak hours, which made us look unprofessional. Drift helped by automating instant replies and routing chats to the right people quickly, cutting our response time drastically. That said, the setup was a bit confusing at first and some customizations felt limited, so it wasn’t a perfect fit for all our workflows. Still, it definitely eased the immediate pressure on our support team.
Ralf R.
Smooth and straightforward setup
Getting Drift up and running was surprisingly smooth. The onboarding materials walked me through the key steps without feeling overwhelming, and I had the main chat widget active on our site within about 30 minutes. There was a slight learning curve around customizing some of the automated responses, but nothing too frustrating. Overall, the setup felt intuitive and didn’t slow down our launch timeline.
Lyla P.
Ended missed chats problem
We were drowning in missed customer questions because our old system buried chat requests in email threads. Drift put all those conversations in one place and sent real-time alerts, so now nothing slips through the cracks and our response time has improved a lot.
Vanessa E.
Best for lead qualification
Tried Intercom and HubSpot chat before, but Drift's way smoother when it comes to lead qualification and actually feels less clunky. The way it integrates with our calendar is a real time-saver, even if the setup took a bit longer than I expected.
Brooklyn M.
Smooth and straightforward setup
Getting Drift up and running was surprisingly smooth. The onboarding guide walked me through the main steps clearly, and I had the basic setup done in under an hour. There was a bit of a learning curve when customizing chat flows, but the interface is intuitive enough that I figured it out without too much hassle. Overall, it didn’t feel like a headache, which is always a win with new software.
Clare J.
Smooth and User-Friendly Chat Tool
Switched from Intercom to Drift mainly because of its simpler setup and more intuitive chat customization. Compared it to HubSpot's chat tool too, but Drift's real-time engagement features felt smoother and less clunky during busy hours. Overall, it helped us connect with visitors faster without a steep learning curve.
Mai O.
Great for team communication
Our team of about 12 people started using Drift to help manage customer chats and internal communication around leads. Getting everyone on board took a couple of weeks since some folks were used to email, but once they saw how quickly questions got answered, adoption really picked up. The platform helped smooth out collaboration between sales and support, especially when we needed to share info fast. The only hiccup was occasional lag during peak hours, but overall it’s been a solid tool for keeping the team coordinated.