Customer Reviews (10)
Daisuke S.
Worth the investment for growth
Drift isn't the cheapest option out there, but in my experience, it pays for itself quickly. The way it streamlines customer interactions has definitely helped increase our conversion rates, which makes the investment feel worthwhile. For small teams, it offers a lot of functionality without getting overwhelming, so the value is solid. That said, if you're just starting out or have a tight budget, it might feel a bit costly initially.
Christof W.
Great chat, dashboard needs work
The live chat feature is exactly what we needed to connect quickly with visitors, and the customization options let us match the look to our brand effortlessly. However, the reporting dashboard could be a bit more intuitive, as it takes some time to find the insights we want.
Thea F.
Helped Manage Customer Chats
Struggling to keep up with customer questions during peak hours, Drift helped me manage chats without losing track. It’s made handling multiple conversations way easier but sometimes messages get delayed a bit.
Summer R.
Great chat, routing needs polish
The chat widget is exactly what we needed to quickly connect with visitors, and it’s super easy to customize. The conversation routing works great most of the time, but occasionally messages get a bit delayed which can be frustrating.
Elena G.
Worth the cost for leads
Drift’s pricing felt a bit steep at first, but after seeing how much it helped with lead response times, it’s worth it for us. Small teams might find it a little pricey, but the ROI made it pay off in the long run.
Rolf B.
Smooth and straightforward setup
Getting Drift up and running was surprisingly smooth—I had the basics set up in under an hour thanks to clear onboarding steps. There was a bit of a learning curve with some of the advanced features, but nothing too frustrating.
Rodrigo G.
Great chat automation, slow sync
I really like how Drift’s chat automation handles common questions without making things feel too robotic. It saved me a bunch of time answering repetitive stuff. The integration with our CRM is solid too, though sometimes it feels a bit slow syncing up. Overall, it's been a big help, just wish the sync was a tad faster.
Armando L.
Better lead chats, easier setup
Switched from Intercom after feeling it was a bit too pricey for what we needed, and Drift gave us a cleaner interface with better lead qualification tools. Compared to HubSpot's chat features, Drift felt more focused and easier to customize without a steep learning curve.
Kalle L.
Good but has issues
Started using this about three years ago, and while Drift has definitely improved its features, some updates feel more complicated than helpful. The chat support is solid, but occasional bugs still slow things down for me.
Abby M.
Great chat, clunky emails
The chat widget is super easy to customize and really helped us connect with visitors quickly. The email follow-up feature is helpful but could be a bit more intuitive to set up.