Customer Reviews (9)
Penelope W.
Great chat, tricky setup
The chat widget is exactly what we needed to engage visitors quickly, and it feels really smooth to use. The integration with our CRM was mostly seamless, though setting it up took a bit longer than expected.
Gisela H.
Cut response times fast
We were losing leads because our website visitors had no easy way to get quick answers. Drift’s chat feature made it simple for customers to reach out instantly, and that cut our response times dramatically.
Sixten L.
Simpler and smarter chat tool
Switched from Intercom after trying Drift and liked how much simpler it was to set up without losing key features. Drift’s chat automation felt more intuitive and responsive compared to HubSpot’s tool we tested, which was a bit clunky for quick replies.
Fien L.
Great for team communication
Our team of about 12 started using Drift a few months ago mainly to improve how we handle incoming client questions. Getting everyone on board was smoother than I expected since the interface is pretty intuitive, and the ability to tag messages helped keep conversations organized across departments. The sales and support teams collaborate better now, especially when handing off leads or troubleshooting issues. The only thing is sometimes the notifications can be a bit overwhelming when things get busy.
Vivien G.
Solid tool that keeps improving
Started using Drift about three years ago and have seen it improve quite a bit since then. The chat features got smoother and more intuitive, and I actually like how their support team responds now. Sometimes the integrations can be a bit tricky to set up, but overall it’s made my workflow easier.
Rosie P.
Eased customer support load
Was having a hard time keeping up with customer questions during peak hours, and Drift helped by automating some responses which took a bit of the load off. Still, it sometimes gets confused with complex queries and needs manual intervention.
Lennart W.
Eased support overload quickly
Our support team was constantly overwhelmed with repetitive questions from website visitors, which slowed down response times. Drift's chat automation helped us handle those common queries instantly, freeing up our reps to focus on more complex issues. It definitely cut down our backlog and made customer interactions smoother overall.
Lúcio D.
Worth the investment
Drift is a bit pricey upfront, but for what it offers in terms of lead capturing and customer engagement, it really pays off. We've seen a clear boost in qualified leads, making the investment feel worthwhile. For smaller teams, it might feel like a stretch, but the ROI has been solid from my experience.
Germaine L.
Easy and fast chat
Drift’s chat setup is super easy and I like how quick it connects me with support, tho sometimes it feels a bit glitchy on mobile.