Customer Reviews (10)
Markus B.
Good ticketing, clunky reporting
The ticketing system is really straightforward and helped our team stay organized, which I loved. However, the reporting feature feels kinda clunky and not very intuitive, which made it harder to get the insights we needed quickly.
Audrey T.
Centralized tickets, clunky interface
Our support team was drowning in disorganized ticket management and slow response times, and we hoped Freshworks would bring some order. It did help by centralizing tickets in one place, making it easier to assign and track issues across the team. However, the interface is clunky and unintuitive, which slowed us down more than it helped, especially when trying to customize workflows. Plus, their reporting features are way too basic to get any meaningful insights, so it never really solved our bigger problem of improving overall efficiency.
Isla A.
Solid tool, easy to use
Works solid for keeping all our customer chats and tickets in one place, plus the interface isn’t a headache to use. Wish the mobile app was a bit smoother though.
Ivar L.
Smooth onboarding and setup
Getting started with Freshworks was surprisingly smooth. The onboarding guided me through the key steps without overwhelming me, and I had everything set up in just a couple of hours. There was a slight learning curve with some features, but overall it felt pretty intuitive.
Aurora M.
Great for team collaboration
Our team of about 12 people started using Freshworks a few months ago after our manager insisted we needed a better way to track tickets and internal requests. Getting everyone on board was a bit slow at first since some folks preferred their old methods, but once the basics clicked, collaboration got way smoother. The ability to assign tasks and see updates in real time really cut down on confusion and duplicated efforts. The only hiccup is sometimes notifications can get overwhelming if you’re not careful with settings.
Yves L.
Helped Streamline Support Tickets
We were drowning in managing customer support tickets across multiple channels, and it was becoming a real headache to keep everything organized. Freshworks helped us centralize all inquiries into one dashboard, which made tracking and responding way faster and less stressful. The automation features especially saved a lot of time by handling repetitive tasks, so our team could focus on more complex issues. It’s not perfect—sometimes the reporting can be a bit clunky—but overall it made a big difference in how we handle support.
Helena B.
Great ticketing, decent automation
The ticketing system in Freshworks has really helped keep our support team organized and responsive, which is exactly what we needed. I also appreciate the automation rules—they save so much time by handling repetitive tasks automatically. On the downside, the reporting features could use a bit more customization to better fit our specific metrics. Overall, it’s been a solid tool that keeps things running smoothly.
Matteo K.
Good ticketing, weak reporting
The ticketing system is straightforward and does what we need, but the reporting features feel limited and a bit clunky to navigate.
Hippolyte J.
Great ticketing and automation
The ticketing system in Freshworks really streamlined how our support team handles customer requests, making it much easier to track issues and prioritize tasks. I also liked the automation features, especially the ability to set up rules that automatically assign tickets based on keywords. However, the reporting tools could use some improvements, as they sometimes feel a bit limited when trying to generate custom insights. Overall, it’s been a solid tool for keeping things organized and efficient.
Lana V.
Solid and easy to use
Freshworks has been pretty solid for handling customer stuff, super easy to get the hang of. Sometimes the notifications get a bit much, but overall it saves me a lot of time daily.