Customer Reviews (10)
Axel B.
Smooth and straightforward setup
Getting started with Freshworks was surprisingly smooth. The onboarding materials were clear and helped me get the basics set up in under an hour. There was a slight learning curve with some of the more advanced features, but overall, the interface is intuitive enough that it didn’t slow me down much. I appreciated that the setup didn’t feel overwhelming and I was able to get the system running quickly without needing constant support.
Vanessa M.
Better team collaboration overall
Our team of about 8 switched to Freshworks last quarter, and getting everyone on board took a bit longer than expected since some preferred the old tools. But now, collaboration feels smoother and we’re all kinda on the same page during projects, which is a win.
Uwe E.
Improved Over Time
Started using Freshworks about three years ago, and I’ve seen it improve quite a bit since then. The interface has gotten smoother, and new features have been rolling out regularly without making things complicated. It’s been reliable for managing our customer support, and overall it just feels like a solid tool that keeps getting better.
Henk D.
Simplified Support Workflow
Our support team was overwhelmed with tracking customer requests across multiple channels, causing delays and lost tickets. Freshworks helped us centralize everything in one place, making it way easier to manage and respond quickly.
Konrad V.
Overpriced for the features
The pricing feels way too high for what you actually get. We expected better ROI but ended up paying for features we never really used.
Henrique B.
Solved Our Support Chaos
Our support team was overwhelmed by organizing customer requests from multiple channels, and Freshworks helped us centralize everything in one place, making it way easier to track and respond quickly.
Tina T.
Mixed feelings on Freshworks
Our team of about 10 started using Freshworks after management pushed for a more unified system, but getting everyone fully on board was a bit of a struggle. Collaboration has improved somewhat, though some features feel clunky and not everyone finds it intuitive.
Elena J.
Smooth and straightforward setup
Getting everything up and running was straightforward, and the onboarding guidance really helped me avoid the usual headaches. Took a couple of hours to feel comfortable, but after that it was smooth sailing.
Olga M.
Mixed feelings on Freshworks
Our team of about 10 started using Freshworks because our manager insisted, but getting everyone comfortable with it took some time. Collaboration features are decent, though a few people still prefer older tools for quick tasks.
Beth E.
Mixed feelings on Freshworks
Our team of about 10 started using Freshworks because management wanted a more unified way to handle support tickets and internal requests. Getting everyone on board was a bit of a struggle since some folks found the interface confusing at first, and others preferred the old tools they were used to. Collaboration improved somewhat once the basics were mastered, but we still run into occasional hiccups with notifications and task assignments not syncing perfectly across the team. Overall, it’s helped centralize some processes, but it hasn’t fully won everyone over yet.