Customer Reviews (10)
Alison G.
Smooth and straightforward setup
Getting Freshworks up and running actually went smoother than I expected. The onboarding guides were clear and helped me avoid the usual stumbling blocks. It took me a couple of hours to fully set everything up, but the process felt logical and I didn’t have to reach out for support much. The learning curve was gentle enough that my whole team was able to start using it without much trouble.
Beth K.
Smooth team adoption overall
Our team of about 10 switched to Freshworks last year, and getting everyone to adopt it went smoother than I expected. It’s helped keep communication clear and tasks organized, though sometimes the interface feels a bit clunky when juggling multiple projects.
Hendrikus S.
Overpriced for the value
The pricing feels way too high for what you actually get. I didn’t see the value or ROI that would justify the cost, especially compared to other options out there.
Matilda M.
Simpler and more affordable support
Switched from Zendesk after struggling with its complicated setup, and Freshworks felt much more intuitive to get going quickly. Compared it to HubSpot as well, but Freshworks’ pricing and simplicity won me over for daily support tasks.
Phoebe D.
Quick and straightforward setup
Getting everything set up was surprisingly smooth, took me less than a day to get most features working. The onboarding materials were clear enough, though I did have to fiddle with a couple of settings to get things just right. Overall, not a steep learning curve, and had it running pretty quickly.
Jaap P.
Cleared our support backlog
Our support team was constantly overwhelmed by ticket backlog, but Freshworks helped us organize and prioritize everything so we finally caught up without losing track of important requests.
Tracy T.
Smooth and straightforward setup
Getting everything set up was quicker than I expected, and their onboarding process really helped me get the hang of things without much hassle.
Otto F.
Smooth and straightforward setup
Getting everything set up was surprisingly smooth, and the onboarding materials made it easy to figure out the basics quickly. Took me a couple of hours to feel comfortable using the main features.
Jane W.
Works but could improve
The interface is kinda clunky and takes some getting used to, but it does handle customer tickets alright. Wish it was a bit faster tho.
Magnus H.
Mixed feelings on Freshworks
Our team of about 10 was told to switch to Freshworks last quarter. Getting everyone on board was a bit rough since some folks preferred our old tools, and the collaboration features felt a little clunky at times.