Customer Reviews (10)
Jesper V.
Helpful for team communication
Our team of about 15 started using LiveChat a few months ago after management pushed for a better way to handle incoming customer questions quickly. Getting everyone on board was smoother than I expected, mostly because the interface is straightforward and it integrates well with our existing tools. It’s definitely improved collaboration since we can tag each other and share canned responses, which speeds things up during busy times. The one downside is that it sometimes feels a bit limited for more complex customer requests, but overall it's helped us stay on top of conversations better.
Hilda S.
Great customization and quick replies
The chat widget is super easy to customize, which made it fit our site perfectly. The canned responses save me a ton of time, but sometimes they feel a bit slow to load during busy hours.
Molly M.
Solved our support overload
Our support team was drowning in unanswered customer questions during peak hours, but LiveChat helped us streamline responses and cut wait times significantly. The integration with our CRM made tracking issues way easier, though sometimes the mobile app lags a bit.
Christoph K.
Great tool for team collaboration
Our team of about 12 started using LiveChat a few months ago after our manager pushed to improve how we handle customer questions in real time. Getting everyone to switch over was smoother than I expected since the interface is intuitive, and it quickly became a central hub for our support and sales teams to collaborate. I especially like how easy it is to transfer chats between team members without losing context, which really helps avoid back-and-forth with customers. Overall, it’s streamlined our workflow and made communication way more transparent across departments.
Ferdinand F.
Solid and improving over time
Started with LiveChat about five years ago, and it’s definitely come a long way since then. The interface feels smoother now, and new features like chat routing have made managing multiple conversations way easier. It’s been reliable through all my busy seasons, which I really appreciate.
Wendy W.
Efficient routing and quick replies
The chat routing feature has saved me so much time by directing customers to the right team instantly. Also, the canned responses are a lifesaver when handling common questions quickly.
Eden O.
Simple & Effective Chat Tool
Switched from Zendesk and Intercom and honestly LiveChat just feels way more intuitive for our team. The setup was quick and the customization options let us tweak the chat widget exactly how we wanted without fuss. Sometimes it can lag a bit when there's heavy traffic, but overall it's been smooth and straightforward.
Hayato N.
Quick and easy setup
Setup only took about 15 minutes and the onboarding guides made everything clear without any confusion. Got it running smoothly with almost no learning curve.
Louise M.
Works well for chatting
LiveChat works pretty smooth and helps me keep up with customers without stressing too much. Sometimes the notifications lag a bit tho, but overall it's solid.
Elsie L.
Eased support overload
Our support team was always overwhelmed trying to handle multiple chat requests at once, which made customers wait way too long. LiveChat helped us handle those spikes smoothly and now response times are way down, even during busy hours.