Customer Reviews (10)
Florian K.
Cut response times fast
Our support team was drowning in unanswered customer questions during peak hours, but LiveChat helped us cut response times in half and keep conversations organized effortlessly.
Peyton G.
Never Miss Customer Messages
We were constantly missing customer questions during busy hours, but LiveChat helped us respond instantly and keep every conversation on track without losing any leads.
Lennart B.
Smooth team chat tool
Our team of about 12 shifted to LiveChat a few months ago after our manager pushed for a more streamlined way to handle customer questions. Getting everyone on board wasn't too tough because the interface is pretty straightforward, and it made our daily communication way smoother. I especially like how easy it is to tag and transfer chats between team members, which really helps when someone else needs to jump in quickly. Overall, it’s become a reliable tool that’s actually made our workflow less chaotic and more collaborative.
Herbert B.
Best for Easy Setup
Tried Zendesk Chat and Intercom before but ended up sticking with LiveChat because it’s just way easier to set up and the interface feels cleaner. The response times are solid and the customization options let me match it perfectly to our website without a headache. Definitely a smoother experience overall compared to the others I’ve juggled.
João T.
Smooth and straightforward setup
Getting LiveChat up and running was surprisingly smooth. The onboarding process guided me through every step without any confusion, and I had the widget live on our site within about 20 minutes. There was hardly any learning curve since the interface is straightforward and well-organized. Overall, a painless setup that let me focus on using the tool rather than figuring out how to implement it.
Philippa G.
Great for team collaboration
Our team of 8 switched to LiveChat a few months ago and it really helped everyone stay in sync during busy hours. Getting everyone on board was surprisingly smooth since the interface is straightforward, and now collaboration feels way more natural when handling customer questions together.
Regis L.
Quick and smooth setup
Getting LiveChat up and running was surprisingly smooth—I had the basics set in under 30 minutes. The onboarding materials were clear, so there wasn’t much of a learning curve at all.
Alexa S.
Consistently reliable and improving
Been with LiveChat for over five years now, and I’ve seen it improve steadily without ever feeling like the updates get in the way. The interface stays clean and easy to use, and new features like chat tags and integrations have made managing support way smoother. Definitely a tool that grows with your needs.
Annick P.
Great for team collaboration
Our team of 8 switched to LiveChat last quarter, and getting everyone on board was smoother than I expected. It’s definitely helped us collaborate better during busy hours, though sometimes the notification settings can be a bit overwhelming.
Milan F.
Great for team communication
Our team of about 12 started using LiveChat after our manager insisted we needed something better to handle client questions in real-time. Getting everyone on board was a bit slow at first because some preferred email, but once they saw how much faster responses became, adoption picked up quickly. The chat history and shared notes really help keep everyone on the same page, especially when juggling multiple conversations. The only drawback I've noticed is that sometimes the interface can lag when traffic spikes, which can be frustrating during busy hours.