Customer Reviews (10)
Bonnie M.
Worth the cost
The pricing felt a bit steep at first, but the boost in customer response and sales quickly made it worth the cost. Definitely a solid investment for the level of support it brings.
Heinz W.
Makes customer chats easy
Chatting with customers is way easier with LiveChat, and the setup was pretty straightforward. Wish the mobile app was a bit smoother though.
Stella L.
Easy and Reliable Chat Tool
I tried Zendesk Chat and Intercom before settling on LiveChat, and honestly, LiveChat feels more straightforward to set up and use on a daily basis. The interface is clean and responsive, which makes juggling multiple conversations less stressful compared to Intercom’s sometimes clunky UI. While Zendesk has more features, LiveChat hits the sweet spot between functionality and ease, especially for smaller teams. The only downside is the pricing, which can get a bit steep as you add more agents, but overall it’s been worth it for the smoother experience.
Madison P.
Helped speed up support
Our support team was totally overwhelmed with answering repetitive customer questions, which slowed down our response time a lot. LiveChat helped by letting us set up canned responses and quick replies, so we could answer the common stuff way faster. It’s cut our average chat time in half, which honestly made a big difference during busy periods. Only downside is the occasional lag during peak hours, but overall it’s been a huge help.
Marvin B.
Worth the investment
The pricing felt a bit steep at first, but the boost in customer response and sales definitely made it worth the cost for my small business.
Iris D.
Quick and easy chats
LiveChat makes it super easy to jump into convos with visitors, and I like how fast the responses come through. Wish the mobile app was a bit smoother though.
Robyn R.
Quick and painless setup
Setup was super straightforward and honestly took me less than 10 minutes to have it fully running on my site. The onboarding guides were clear and didn't overwhelm me with too much info at once, which made the whole thing pretty painless. Only hiccup was a small delay with the integration on mobile, but nothing major.
Marc D.
Smooth team adoption and faster replies
Our team of about 12 jumped on LiveChat after our manager pushed for a more streamlined way to handle customer questions. Getting everyone on board was surprisingly smooth since the interface is really straightforward, and the real-time notifications helped us respond a lot faster. It’s made collaboration easier too — we can tag each other on tricky issues and share canned responses without fumbling through emails. Overall, it’s boosted our response times and cut down on internal back-and-forth, which the whole department appreciates.
Rosie G.
Simple and reliable chat tool
LiveChat’s been pretty solid for handling customer questions on my site. I like how easy it is to jump into conversations and the app rarely lags, which is a win. Sometimes the notifications can be a bit delayed tho, which caught me off guard a couple times. Overall, it gets the job done and makes chatting with customers way less of a headache.
Paisley R.
Finally Handled Support Volume
Our support team was constantly overwhelmed with multiple chat windows and missed messages during busy hours, which led to frustrated customers. LiveChat helped us organize all conversations in one place with easy tagging and quick replies, so we never miss a question. Since switching, response times have improved dramatically, and our customers actually compliment our support now. It's been a game-changer for managing high volumes without adding extra staff.