Customer Reviews (10)
Patrice S.
Worth the investment
The pricing felt a bit steep at first, but after seeing how much faster we could handle customer questions, it really paid off. For small teams, it's great value since it saves time and cuts down on missed chats. Definitely worth the investment if you want to boost customer support without hiring extra staff.
Eve H.
Smooth chat routing and responses
The chat routing feature has saved us so much time by automatically sending customers to the right agent. Also, the canned responses are a lifesaver when handling repetitive questions quickly. Both features work seamlessly and have made managing support way easier.
Vanessa H.
Streamlined our chat support
Our support team was getting overwhelmed with managing multiple chat requests scattered across different platforms, which made it hard to keep track of conversations and response times. LiveChat centralized all customer interactions in one place and its intuitive dashboard made it way easier to assign chats and follow up without losing context. Since starting to use it, we've noticed faster response rates and fewer dropped chats, which has really improved how we handle customer questions during busy periods. The only drawback I've found is that some of the integrations could be smoother, but overall it solved the biggest headache we had.
Thekla P.
Smooth team adoption and collaboration
Our team of about 12 people started using LiveChat a few months ago after our manager insisted we switch from email for customer support. Getting everyone on board was surprisingly smooth since the interface is pretty intuitive, and people quickly saw how it cut down our response times. Collaboration improved a lot too because we could tag teammates and jump into conversations without switching apps. The only minor gripe is occasional lag during peak hours, but overall it’s made our workflow way more efficient.
Guus V.
Streamlined Team Communication
Our team of eight switched over to LiveChat pretty smoothly, and it’s made communication way easier during busy shifts. Getting everyone to adopt it wasn’t a hassle since it’s straightforward and keeps all our customer chats in one place.
Sota Y.
Great for team collaboration
Our team of 12 switched to LiveChat a few months ago, and getting everyone to actually use it was surprisingly smooth. It’s made collaborating on customer issues way easier since we can tag each other and share notes without juggling emails.
Antonia R.
Solid chat tool
LiveChat’s pretty solid, helped me keep up with customers without any hassle. The notifications can get a bit spammy sometimes, but overall it’s easy to use and reliable.
Tina L.
Cut customer wait times drastically
Our support team was constantly overwhelmed by the volume of customer questions coming in through email, causing delayed responses and frustrated clients. LiveChat helped us manage multiple conversations at once with an easy interface, which seriously cut down our response time and kept the team much calmer during peak hours.
Bonnie E.
Quick and smooth setup
Getting LiveChat up and running was surprisingly quick—I had it integrated into our website in under 30 minutes. The onboarding guided me through the basics without overwhelming me, which made the whole setup feel smooth. There was a slight hiccup with customizing the chat widget colors, but overall, the learning curve was pretty gentle. Definitely didn’t expect it to be this straightforward.
Matthieu L.
Smooth setup, minor tweaks needed
Setup was pretty straightforward and the onboarding guided me through everything without much hassle. Took me about 30 minutes to have it fully running, though figuring out some customization options took a bit longer than expected.