Customer Reviews (10)
Noah W.
Reliable and Improving CRM
Started using Salesforce about six years ago, and it’s been a solid tool that’s definitely grown on me. Over time, they’ve added a lot of useful features and the interface has improved, making it easier to navigate than it was in the early days. The customization options have really helped tailor the platform to our needs, though sometimes updates can feel a bit overwhelming to keep up with. Overall, it’s become an essential part of how we manage customer relationships and sales pipelines.
Debra T.
Good reports, tricky workflows
The reporting tools give me good insights but setting up workflows is more complicated than it should be. It feels like there’s a steep learning curve just to get basic automation running smoothly.
Ingeborg S.
Great for tracking but complex
Our sales team was drowning in tracking customer interactions and managing follow-ups manually, which led to missed opportunities. Salesforce helped by centralizing all client data and automating reminders, so we didn't drop the ball as often. That said, the setup was pretty complex and some features felt overwhelming for our smaller team, which slowed us down sometimes. It helped a lot but definitely not a perfect fit without a dedicated admin.
Jacob M.
Worth the investment overall
Salesforce isn’t the cheapest option out there, and at first, the pricing felt a bit steep for the features we were getting. However, once we started seeing how much time it saved our sales team and how it helped us track leads more effectively, it became clear that it’s worth the investment. The return on investment showed up fairly quickly in improved sales processes and better customer management. For small to mid-sized teams looking for a reliable platform, the cost feels justified.
Brittany R.
Solved messy customer data
Our team was drowning in scattered customer info across spreadsheets, making follow-ups a nightmare. Salesforce brought everything together in one place and automated reminders, so no leads slip through the cracks anymore. It’s made managing client relationships way less stressful and more organized.
Edward H.
Powerful but complex CRM
Tried HubSpot and Zoho before settling on Salesforce because it handles complex sales processes better for our team. The customization options and reporting tools are way more powerful, though the learning curve was a bit steep at first.
Kelly N.
Helped organize sales data
Our sales team was drowning in scattered customer info and missed follow-ups until we started using Salesforce. It helped centralize contacts and set reminders, which definitely improved our workflow. That said, the interface sometimes feels clunky and configuring reports took way longer than expected.
Leo H.
Robust but Steep Learning Curve
I switched from HubSpot to Salesforce after running into limitations with customization and reporting on HubSpot. Salesforce felt more robust once I got the hang of its interface, especially for tracking complex sales processes and integrating with other tools we use. I also looked at Zoho CRM but found Salesforce's ecosystem and community support to be more mature, which made a difference when troubleshooting issues. The learning curve was steep, but the flexibility and depth made it worth sticking with.
Muhammad R.
Organized sales, fewer misses
Our sales team was drowning in scattered customer info and missed follow-ups until we set up Salesforce. Now everything’s in one place, and reminders keep us on track—makes managing leads way less chaotic.
Lysander H.
Good for team collaboration
Our team of about 10 switched to Salesforce last year and honestly, getting everyone on board took a bit longer than expected since some folks prefer old habits. But once we all started using it, collaboration between sales and support improved a lot, especially with tracking customer interactions in one place. The one downside is the occasional confusing interface updates that throw people off.